I have a customer who has installed my program which uses the windows
installer. He got a virus and not when he tries to install Talking Caller
ID he gets this error message:
"ANOTHER VERSION OF THIS PRODUCT ALREADY INSTALLED.
INSTALLATION OF THIS VERSION CANNOT CONTINUE.
TO CONFIGURE OR REMOVE THE EXISTING VERSION OF THIS PRODUCT, USE
ADD/REMOVE PROGRAMS OF THE CONTROL PANEL"
However, it no longer shows up in the list to remove. He has also tried
removing all references to the program from the registry with no success.
How can he resolve this problem.
Norm Tanner Stealth Software - Author of Talking Caller ID
Web Site: http://www.TalkingCallerID.com