Just a warning to all you folks out there who are
thinking about using any of the TASKING toolsets...
Our company purchased the TASKING 251 Power Package
from Tasking a few months ago and have repeatedly
tried to contact them about problems and questions
concerning the toolset. In particular, we have had
numerous problems with the 'DELFEE' language that
they are using for their locator program.
We used the email addresses that they supplied on
their website and have not ONCE received a response out
of the 10+ times we requested help. A phone call to
technical support leads you to someone who doesn't
know anything about the toolset.
We just recently received a letter from them stating
that our support agreement was about to expire and
that we needed to send them $500 to keep it up-to-date.
What a JOKE! What support have they given us? None!
Also, the demonstration package is totally misleading.
We downloaded it and everything seemed to be very
user-friendly and robust. BUT, after receiving the
'true' toolset, we received the older version 1.8
instead of the 'new' spiffed-up version 2.0.
We repeatedly tried to contact our sales rep at TASKING
about getting the upgrade. He said it would be out
at the end of March. So, the first week of April, we
called and he said it would be out within the next
week and he would call us back. So, we waited for
2 more weeks and finally called him back. He then
said it would be available at the end of April and
that he would send it to us with no upgrade charge.
It is now JUNE 16th and we have not heard back
There were even times when we called him, left a
message with his voice mail, but he never returned
I have never seen such poor customer service in my
entire career as an embedded SW developer!
Well, $2295 not well spent! We should have chosen
Keil or COMPASS, someone local to the USA. The TASKING
toolset we have was developed in the Netherlands...