MNS Messenger

MNS Messenger

Post by mary » Sat, 05 Jul 2003 23:58:59



since  I did an update a few months ago  I  can no long
access my messenger  at all.. it tells me  I do not have  
the right  info.. Please  help..I  have  deleted  and  re
downloaded to no  avaiale
 
 
 

MNS Messenger

Post by Jonathan Kay [MVP » Sun, 06 Jul 2003 01:04:13


Greetings Mary,

Here are some suggestions you might want to check/try:
1.  The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2.  If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).

signing in again.
4.  If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded.  You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5.  If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation.  You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6.  Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7.  Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked.  Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8.  Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


> since  I did an update a few months ago  I  can no long
> access my messenger  at all.. it tells me  I do not have
> the right  info.. Please  help..I  have  deleted  and  re
> downloaded to no  avaiale