>Like they say, most of what you find on the internet is junk, this included.
>Well congratulations on this significant expose! Interestingly it is a
>mandatory patch so that must mean it's carefully concealed. But no, there it
>is in plain view on their web site! Just after a maintenance release and ahead
>of the daylight saving patch.
Well, actually John, my remark was about why WRS support hadn't
mentioned it. They didn't mention it to me for a prolonged
period when I was having problems either.
Quote:>The cumulative patch is to be applied to old installations and does not apply
>to all architectures. ARM and ColdFire post date the cumulative patch for
>example. Later installations apply the patch automatically.
Then it either doesn't apply to the posters's target, or else
he's been provided with a non-"Later installation".
My reason for telling him about it was that nobody at WRS told
me about the patch (which has had some positive impact on the
Tornado BSOD problem under NT) - my assumption was that the same
misfortune had befallen him. If support from WRS was better
then I guess he'd have had other places to ask for help, hmm ?
>To quote the web site (which you both have access to since you are *ing
Well, I thought I'd check the web site to see if I could find
this patch. When I did then all the reasons I don't make use
of WRS online support came back to me :
1 I went to "http://www.veryComputer.com/"
There's something fishey about this site so I thought
I'd try .com instead :-)
2 "http://www.veryComputer.com/" - This may not be WRS's fault
but from the UK this afternoon it was painfully slow :-/
3 Oh yes, I remember now, you need a password to get onto
the support pages. What did I use last time ?
Oh ! It doesn't work any more :-/
3 Let's try to obtain a new user ID for Windsurf.
Of course it wants my product licence number !
(well I suppose that's common for a support web
4 Back to Outlook for the licence number (mailed
to me at the end of Jan this year and valid from
Jan 26 1999 without an expiry date)
5 Type in the licence number.
"Your Licence has expired". :-/ :-/ :-/
6 "Fill in your details for ..."
followed by a form with around 40 fields.
7 As so often before using WRS support my preferred
option was :
"It'll be quicker just not to bother"
8 Got on with what I'm paid for muttering under my
breath about WRS support.
9 The colleague I quoted before ("You mean they didn't
get back to you to tell you they didn't know how to
fix it ?") offered this remark :
"... typical ..."
Which it is.
You've accused me of *ing and I object to that. If WRS looked
at customer support as less of a nuisance and more as being their
bread and butter (and jam, given the price) then people would
complain about it less. The products WRS sell are not cheap, and
the support has been of a lower quality than I have been used to.
Your response also highlights the nature of the problem at WRS :
They care about the licensing, not about the customers' problems.
I make the assumption that you work for WRS though you don't say
so. If you ignore customer complaints ("*ing") then you
won't solve the problems. I was trying to help a fellow user
who was proclaiming difficulties in a public forum.
No-one from WRS offered to step in instead.