My name is Marcus Ronaldi and I am doing research on DSL in areas
serviced by PacBell, Ameritech or SNET. I am serving as consultant to
several Houston Law firms that have filed a class action lawsuit
against PacBell, Ameritech and SNET arising out of its providing DSL
The law firms can be found at
I will be conducting individual interviews of those that most meet my
Are you a current of former PacBell or SNET (SWB) DSL customer and
would be interested in sharing your experiences with this service?
Please answer the appropriate questions and if you meet our needs we
will contact you to make further arrangements.
Questions for Present or Former PacBell or SNET DSL customers
1) Do you or did you ever have DSL service purchased directly from
and provided by SBC Internet (PacBell, Ameritech or SNET). Was the
service for your home or business? What town did you have the service?
If you know the central office that would even be better.
2) Do you still have this same DSL service? If not please describe
why did you terminate the DSL service.
3) Please describe your experience with the DSL service provided by
PacBell, Ameritech or SNET Internet specifically in regards to the
service reliability and connection or service outages. That is, we are
concerned with a DSL's customer's inability to get onto the Internet
because of connectivity issues or where you are connected and then
knocked off the Internet. In another case, you may be on the Internet,
but cannot access your e-mail or certain sections of the Internet.