Here's yet another saga of woe.
It all started on June 5th in Des Moines Iowa. I called the 888 number to
have my phone line tested to see if I could
order DSL. It failed the test, however this was my "voice" line...I
couldn't remember the number to the line I use for my internet connection so
I had to call back.
I call back and have them test my "data" line. It passes no problem!
Yeah! This is a Saturday, however, so I couldn't place the order right
away. The dude on the phone tells me that he'll fax the order to the order
department. (I don't like the sound of this...but oh well...they know what
Called to verify order since I had not heard from UsWest all day. They
could not find my order, but said they would "hunt it down" and call me
back....long story short...they didn't. I had to call them again, now they
had no record of my last conversation (get names, numbers and extensions!)
so I had to start over. They said someone in the ordering dept would call
be back. fine. (I'm beginning to get worried)
Received a call from Bret in ordering (very nice guy <aren't they
all...kind of spooky>) He asked me ?'s about my machine to make sure it met
the standards...no problem here. I ask Bret if it will be a problem to have
my current voice line phone number moved to the dsl voice line so I won't
have to hand out a new phone number to everyone...he tells me that this
should be no problem. June 26th is the date set for my install. He said I
be contacted in a couple of days b4 the install to set a time. cool.
A friend of mine, after hearing that I'm getting dsl decides he'll sign
The gal he talks to tells him that she can't place orders for DesMoines
because they are
not set up yet for dsl. He tells her that I'm scheduled to be installed the
26th. She becomes confused...
he gives her my name and she say's she'll talk to me to find out what the
deal is...(like I know?). Later that
night she leaves voice mail. I return her call at the number she leaves.
The number is one of those 800 numbers where if you ask for "Lisa" they
laugh and tell you that 10,001 people work on this 800 number...try again.
<bastards> They try to get me in touch with someone that it may have been
(this takes like 1/2 hour)...they find no one. Oh well. She must not want
to talk to me that bad. But, now I'm like really concerned. I also
received snail-mail notification today saying that I'm all signed up for
Bret calls. Bad news. He tells me that when the engineers did a
hardware test on my line it was too noisy...something about dB levels and
blah blah. Bottomline, I can't get DSL. I'm pissed. Then I think to
myself, "Self, what if these dumb such and such's tested the wrong line (my
voice line)." I pose this question to Bret. After a silence he tells me
that indeed they tested the wrong line, but the order was cancelled so I'd
have to start over at square one. <whoa! now I'm way pissed!> (I'm
thinking of creating a board game called "UsWest and Ladders") Bret
appolagised but he would have to put in a new order. What ever. At least
not all hope was lost. He tells me that he's leaving uswest (smart man) and
that Rob will be taking his place and that I should hear from Rob soon about
this new order...oh and that my order will be treated with
priority..."you're only 15 days away"...ok..hey, wasn't I 15 days away at
the start of this whole mess. Rob calls later that day and tells me that
I'm set for install on July 8th....grrrrr.
Rob leaves voice mail. Really bad news. Turns out they did test the
right line. Same bs about dB levels. I'm SOL. Order cancelled. End of
Man, Am i depressed or what?! I guess I should add one more entry to this
I call Bret back to find out exactly what about my line is bad. I want
to know exact details. He's out. I wonder how long I'll have to wait to
hear from him.
What do you all think. Is there any hope left for me? :(
Is there any possibility that I can get UsWest to fix my noisy lines?
Anyone else have a similar story?
Does anyone in Des Moines have DSL?
<at least I'm using my uswest interact account to flame UsWest :P