Slow News Server - Answer from Tech Support!

Slow News Server - Answer from Tech Support!

Post by Jim » Fri, 22 Dec 2000 05:44:24



Apparently it's my computer!  :-)
-----Original Message-----
Sent: Wednesday, December 20, 2000 9:16 AM

Subject: Slow News Server

Good morning. For the past few days, the news server
(news.bellatlantic.net) has been unbearably slow retrieving headers and
message bodies. For your convenience, I have captured a ping and a
traceroute to news.bellatlantic.net. Is there any solution I can use to
correct this situation?

---------------------------------------------------
Pinging news.bellatlantic.net [199.45.45.11] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.
---------------------------------------------------
Tracing route to news.bellatlantic.net [199.45.45.11]
over a maximum of 30 hops:

1 160 ms 150 ms 150 ms phlapamksap01.bellatlantic.net
[192.168.104.173]
2 150 ms 150 ms 161 ms 192.168.104.158
3 160 ms 160 ms 150 ms H8-0-0-3.Q-RTR1.PHIL.ba-dsg.net
[206.125.197.65]
4 150 ms 160 ms 161 ms 205.171.62.101
5 151 ms 150 ms 140 ms jfk-core-03.inet.qwest.net [205.171.30.113]
6 150 ms 150 ms 151 ms jfk-core-01.inet.qwest.net [205.171.30.9]
7 160 ms 151 ms 160 ms wdc-core-02.inet.qwest.net [205.171.5.235]
8 170 ms 170 ms 150 ms wdc-edge-01.inet.qwest.net [205.171.24.46]
9 170 ms 161 ms 170 ms 208.46.126.78
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
---------------------------------------------------
Dear Customer,

Thank you for your e-mail.

The trace routes that you sent us indicate that the problem originates on
the first hop. The first hop is a general representation of your computer,
which includes the hardware/software components of the machine, the DSL
modem, and a Local Area Network [if applicable]. I would recommend
contacting us directly by calling 1-800-567-6789 option 1, option 2, option
2. The analyst would be able to verify the network configuration and forward
the issue to a network specialist if necessary.

If you would like to troubleshoot the issue on your own, I would recommend
the following for Windows 98. First, make sure that your system is not
configured on a Local Area Network and are not running firewall software. If
you are running a firewall, try disabling it and check if your throughput
increases. *Note: You will need your Windows CD and Bell Atlantic setup disk
to complete this process.

Uninstall Winpoet from Add/Remove programs. Reboot. Click on "networks" in
the control panel. Remove everything in the screen except the DSL modem
adapter or the ethernet card adapter [depending on the DSL modem that you
use] *if you have additional hardware that you are not sure about, it may be
a good idea not to remove it. Click "ok" until you exit out. Do not restart
the computer. Instead open "add/remove programs" and click on the "Windows
setup" tab. Double click on "communications" and remove the checkmarks from
"Virtual Private Networking" and "Dial-up Networking". Click "ok" and then
click "apply". Reboot. Go back into "add/remove programs" and click on
"windows setup". Double click on "Communications" and place the checkmarks
back in "Dial-up networking" and "Virtual Private networking". Click "ok",
then "apply". You may need your Windows CD for this process. Click "no" if
you receive any version conflicts in the process of installation. Reboot
once all activity has stopped on the computer. *Note that sometimes Windows
will cycle through installation components in fragmented periods, so make
sure that activity
has stopped on the computer for at least 30 seconds or more before
rebooting. Once rebooted, insert the Bell Atlantic setup software and
install Winpoet. Reboot. Check the network configuration by click on
"network", in the control panel. Highlight "TCP/IP->Dial up adapter" and
click on properties. Click on "WNS Configuration" and make sure that it is
set to disable wins resolution; click "ok". Repeat this step for
"TCP/IP->Dial Up Adapter #2 [VPN Support]" and the TCP/IP bound to your DSL
modem [or ethernet card]. Click "ok" twice and reboot.

Hopefully, the problem should be resolved. Reinstalling Winpoet in
conjunction with communications does not always solve the problem, but it is
a very good starting point.

If you choose to follow this process, please let us know the results. Email
us if you have any further questions.

Please feel free to call any time at 1-800-567-6789 tech support for more
assistance.

Thank you for choosing Verizon Online as your ISP.

Mohammad.
Verizon Online Technical Support

 
 
 

Slow News Server - Answer from Tech Support!

Post by Ron Walke » Fri, 22 Dec 2000 07:21:10


I guess you must have come to my house and hosed
my PC  too :) ,    I don't even use PPPOE yet
my news is slow as *for 4-5 days, ever since
they "fixed" their email.


> Apparently it's my computer!  :-)

> -----Original Message-----
> Sent: Wednesday, December 20, 2000 9:16 AM

> Subject: Slow News Server

> Good morning. For the past few days, the news server
> (news.bellatlantic.net) has been unbearably slow retrieving headers and
> message bodies. For your convenience, I have captured a ping and a
> traceroute to news.bellatlantic.net. Is there any solution I can use to
> correct this situation?

> ---------------------------------------------------
> Pinging news.bellatlantic.net [199.45.45.11] with 32 bytes of data:

> Request timed out.
> Request timed out.
> Request timed out.
> Request timed out.
> ---------------------------------------------------
> Tracing route to news.bellatlantic.net [199.45.45.11]
> over a maximum of 30 hops:

> 1 160 ms 150 ms 150 ms phlapamksap01.bellatlantic.net
> [192.168.104.173]
> 2 150 ms 150 ms 161 ms 192.168.104.158
> 3 160 ms 160 ms 150 ms H8-0-0-3.Q-RTR1.PHIL.ba-dsg.net
> [206.125.197.65]
> 4 150 ms 160 ms 161 ms 205.171.62.101
> 5 151 ms 150 ms 140 ms jfk-core-03.inet.qwest.net [205.171.30.113]
> 6 150 ms 150 ms 151 ms jfk-core-01.inet.qwest.net [205.171.30.9]
> 7 160 ms 151 ms 160 ms wdc-core-02.inet.qwest.net [205.171.5.235]
> 8 170 ms 170 ms 150 ms wdc-edge-01.inet.qwest.net [205.171.24.46]
> 9 170 ms 161 ms 170 ms 208.46.126.78
> 10 * * * Request timed out.
> 11 * * * Request timed out.
> 12 * * * Request timed out.
> 13 * * * Request timed out.
> 14 * * * Request timed out.
> 15 * * * Request timed out.
> 16 * * * Request timed out.
> 17 * * * Request timed out.
> 18 * * * Request timed out.
> 19 * * * Request timed out.
> 20 * * * Request timed out.
> 21 * * * Request timed out.
> 22 * * * Request timed out.
> 23 * * * Request timed out.
> 24 * * * Request timed out.
> 25 * * * Request timed out.
> 26 * * * Request timed out.
> 27 * * * Request timed out.
> 28 * * * Request timed out.
> 29 * * * Request timed out.
> 30 * * * Request timed out.

> Trace complete.
> ---------------------------------------------------
> Dear Customer,

> Thank you for your e-mail.

> The trace routes that you sent us indicate that the problem originates on
> the first hop. The first hop is a general representation of your computer,
> which includes the hardware/software components of the machine, the DSL
> modem, and a Local Area Network [if applicable]. I would recommend
> contacting us directly by calling 1-800-567-6789 option 1, option 2,
option
> 2. The analyst would be able to verify the network configuration and
forward
> the issue to a network specialist if necessary.

> If you would like to troubleshoot the issue on your own, I would recommend
> the following for Windows 98. First, make sure that your system is not
> configured on a Local Area Network and are not running firewall software.
If
> you are running a firewall, try disabling it and check if your throughput
> increases. *Note: You will need your Windows CD and Bell Atlantic setup
disk
> to complete this process.

> Uninstall Winpoet from Add/Remove programs. Reboot. Click on "networks" in
> the control panel. Remove everything in the screen except the DSL modem
> adapter or the ethernet card adapter [depending on the DSL modem that you
> use] *if you have additional hardware that you are not sure about, it may
be
> a good idea not to remove it. Click "ok" until you exit out. Do not
restart
> the computer. Instead open "add/remove programs" and click on the "Windows
> setup" tab. Double click on "communications" and remove the checkmarks
from
> "Virtual Private Networking" and "Dial-up Networking". Click "ok" and then
> click "apply". Reboot. Go back into "add/remove programs" and click on
> "windows setup". Double click on "Communications" and place the checkmarks
> back in "Dial-up networking" and "Virtual Private networking". Click "ok",
> then "apply". You may need your Windows CD for this process. Click "no" if
> you receive any version conflicts in the process of installation. Reboot
> once all activity has stopped on the computer. *Note that sometimes
Windows
> will cycle through installation components in fragmented periods, so make
> sure that activity
> has stopped on the computer for at least 30 seconds or more before
> rebooting. Once rebooted, insert the Bell Atlantic setup software and
> install Winpoet. Reboot. Check the network configuration by click on
> "network", in the control panel. Highlight "TCP/IP->Dial up adapter" and
> click on properties. Click on "WNS Configuration" and make sure that it is
> set to disable wins resolution; click "ok". Repeat this step for
> "TCP/IP->Dial Up Adapter #2 [VPN Support]" and the TCP/IP bound to your
DSL
> modem [or ethernet card]. Click "ok" twice and reboot.

> Hopefully, the problem should be resolved. Reinstalling Winpoet in
> conjunction with communications does not always solve the problem, but it
is
> a very good starting point.

> If you choose to follow this process, please let us know the results.
Email
> us if you have any further questions.

> Please feel free to call any time at 1-800-567-6789 tech support for more
> assistance.

> Thank you for choosing Verizon Online as your ISP.

> Mohammad.
> Verizon Online Technical Support


 
 
 

Slow News Server - Answer from Tech Support!

Post by Ende » Fri, 22 Dec 2000 08:07:06


Damn he got around, he got mine too on the same day :-)

Can I trade the mail servers for the news server again? I have other mail
servers that I use and they work fine, but until recently this was a good
news server.....

--
Ender

> I guess you must have come to my house and hosed
> my PC  too :) ,    I don't even use PPPOE yet
> my news is slow as *for 4-5 days, ever since
> they "fixed" their email.



> > Apparently it's my computer!  :-)

 
 
 

Slow News Server - Answer from Tech Support!

Post by Joe Der » Fri, 22 Dec 2000 08:30:17


add me to the list... damn, Jim sure gets around fast... even faster than the
news-server and smtp service.........

Jim, you wanna do double duty as an ISP??? <grin>


> Damn he got around, he got mine too on the same day :-)

> Can I trade the mail servers for the news server again? I have other mail
> servers that I use and they work fine, but until recently this was a good
> news server.....

> --
> Ender


> > I guess you must have come to my house and hosed
> > my PC  too :) ,    I don't even use PPPOE yet
> > my news is slow as *for 4-5 days, ever since
> > they "fixed" their email.



> > > Apparently it's my computer!  :-)

 
 
 

Slow News Server - Answer from Tech Support!

Post by John C. Pearso » Fri, 22 Dec 2000 13:46:52


<sarcasm>
Jim...you're a b*&stard! How did you manage to hose all of us like
this?
</sarcasm>

Like one other pointed out...other news servers responding
normally - how EASY can troubleshooting get?
Reload WinPoET, adapters, and protocols? Yeah...right....


: add me to the list... damn, Jim sure gets around fast... even
faster than the
: news-server and smtp service.........
:
: Jim, you wanna do double duty as an ISP??? <grin>
:
:
:
: > Damn he got around, he got mine too on the same day :-)
: >
: > Can I trade the mail servers for the news server again? I have
other mail
: > servers that I use and they work fine, but until recently this
was a good
: > news server.....
: >
: > --
: > Ender


: > > I guess you must have come to my house and hosed
: > > my PC  too :) ,    I don't even use PPPOE yet
: > > my news is slow as *for 4-5 days, ever since
: > > they "fixed" their email.
: > >
: > >
: > >
: > >


: > > > Apparently it's my computer!  :-)
:

 
 
 

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