> > Same here. Worked perfect first time out of the box. I finally got thru
> > Comcast Customer Support via chat about a half hour ago. I asked and the
> > tech stated the old ATTBI servers renamed to netnews.comcast.net are to
> > eliminated (no date yet). He also insisted the recommend service for
> > transition customers is a GigaNews account despite instructions to the
> > contrary in several of the online FAQ's. I had intended to capture the
> > session and post it but as soon as I ended the session the window
> > Maybe next time.
> Too bad you didn't get that session.
> Next time a csr starts rapturing on the future of the Comcast news service
would you ask him/her where they
Quote:> got their information. Specifically did they get it from the internal
Comcast knowledgebase? That's the official
Quote:> source of info for Comcast csr's. If it's not posted on the internal kb
or at one of the customer facing help sites it's rumor.
> True there must be someone at some level of the company who has inside
information, but the odds of a csr - at the bottom
Quote:> of the corporate information barrel - having a pipeline to source is ~0%.
Although it may please an individual csr to think
> IOW, I think the csr you chatted with was speaking out of the wrong end of
their anatomy. And likely did a disservice to both
> you and their employer.
Well, it's certainly possible the "Tech" (Comcast calls them Analyst's,
Right) was acting on his own. The info he gave me is not in any document or
FAQ available on their web site available to subscribers. This is the 2nd
time one of their tech has stated this. The first time was via e-mail
several weeks before cutover. I was told, then, about the GigaNews service
but, not the server alias. Only told to watch the
I did that. They had instructions posted on 30 June. 2/3 days later I
noticed they were gone.
If I get some time this weekend and I'm boored, I get another session going
and capture it. You can do the same thing.
FWIW, several months before cutover I asked Comcast via e-mail if the were
going to continue using Brightmail service ATTBI had used. I was told no,
Comcast was not going to filter mail. When I look in member services for
mail accounts I still see the option to filter mail. Well... so much for
tech support. Doesn't much matter, though. Brightmail was pretty much
useless in the last month. At least 20 */* enhancing, viagra, ink
cartridge and suzi hotass adverts every day. Happened almost over night.
Went from a couple a week to 20/day even in my spam trap. I actually think
ATTBI sold their address base before they cut us loose.