I just got my cable modem installed about 2 weeks ago. Since then
everything has been fine and dandy until this morning when I found I
could not access the Web and a couple of lights were flashing on the
Motorola *surfer cable modem. I called tech support and the guy
told me to try unhooking the modem from the power and cable for 1
minute before rebooting. I tried this and got the same result. At this
point I was passed to one of the "higher tier" engineers. The next guy
suggested that having the mdoem plugged into the power strip could be
the problem. After plugging the modem directly into the outlet I
rebooted, still no joy. Now here's the thing that peeves me, at this
point the techy said there was nothing more he could do than book an
appointment for me with a field engineer. Earliest available was
exactly 1 week away (I didn't place any time restrictions on my
availability). So, I have to go a whole week without Internet access.
Thank Gawd for my old dial-up. I asked the second engineer why I would
have to wait so long, he told me that they were maxed out with
customers. At my last ISP a problem that was causing a service
disruption was considered a priority and resources were assigned to it
immediately, I had assumed that any ISP worth its salt would place the
customers have to wait weeks for service to be restarted?
Has anyone else had a similar experience? Were you at least credited
for the downtime?