The first and most obvious reason is that I've now had 4 seperate technical
support people from Comcast.net tell me that they do not recommend it. But
how about technical reasons:
#1) It changes you to DHCP, if you aren't already.
#3) It creates a new e-mail account in Outlook Express.
... Painless stuff we can do manually ...
#4) It leaves behind all it's uncompressed installer files - very messy.
#5) It installs Broadjump platform software. What does Broadjump do? On it's
own, it runs a service that they can build on but at the end of this install
it does nothing but sit in memory and do you really want an unknown,
unspecified, undocumented, uninvited process on your computer?
#6) MOST offensively - it changes your IE installation to a Comcast.net
branded IE. The Help, About window actually reads: "This is a customized
version of IE"
#6a) Changes the icon to a white, rotating C inside a red circle.
#6b) Changes your home page to www.comcast.net
#6c) Installs a subfolder in your Favorites called Comcast Favorites which
point to a general grab bag of sites.
#7) It puts a shortcut ot the comcast.net support website.
Visiting this website tells you to download the support client. Doing so
installs their support.com client software. All this appears to be is a
fancy FAQ/Help client without specific Comcast info in it (instead of
telling you the mail server names, it says to contact your ISP for this
What I have not seen in action but they claim is so and which bothers me
(and I'm NOT the paranoid sort) is that it purports to allow Comcast support
personal to connect to your PC to perform "support" services. I don't know
if it's remote control or just remote fetching of settings. Either way, it
does not clearly document what it's doing or it's affect on your system.
I have promptly removed all the software and deleted directories it created.
What I'm unable to do, so far, is remote the changes made to IE. This pisses
me off. I did not invite such changes and I should have known better. Call
it a weak moment. But it was stupid.
Comcast - I want my little blue E back!