Yes, boys and girls, its been 10 hrs, and *STILL* the "premium" internet
service which I pay so much for is *still* dead on my node.
Last nightm, when I dialed the 800 number for tech support
(1-888-793-0800) I immediately got a locally generated phone message
informing me of the street quadrants in my city where the outtage was
occuring. This morning when I dialed the same number, my call was
shuttled off to some unknown foreign country where the incompetents had
me perform some mindless set of diagnostics, only to then inform me that
they could see my modem, and were sending "reprovision hits" to my
modem. Funny thing though; my modem is not currently "seeing" the
headend, nor can it communicate with the local headend.
When I dialed the same toll-free number and selected the menu option for
cable-TV, INSTEAD of "high speed internet", I was connected to a real
live human here in Albuq, who informed me that indeed, the local node
I'm on was "dead". I'll call some time this week, when I've determined
the actual duration of the outage, for my service credits, but that
leaves me plenty of time to ponder the incomptence and disingenousness
of my service provider, Comcast of Albuquerque.
This is supposed to be, and is marketted as *Premium* internet service.
Furthermore, it is billed, and certainly I *PAY* for premium service.
My rhetorical question is: Why does this company treat its customers in
this attrocious manner?
It's because they have a near monopoly, and don't give a "flying f**k!"