>Hello network experts!
>I have the following environment:
>- small network: one NT 3.51 server and about half a dozen WFW 3.11 workstations
>- a HP DeskJet 610 connected to one workstation sharing the printer
>- when someone sends a print job to the DJ it prints it, but after it is done
>the job remains in the queue with the status "Printing" but the size is 0 kb.
>The spool file is removed and the workstation that sent the job sees it as
>printer error. Of course no other jobs get printed because the 0 kb blockes the
>queue and cannot be removed without stopping the share. The situation also gives
>the shakes to the mouse pointer on the sharing workstation.
There is a bug in the version of Print Manager which is installed by
some HP printer drivers. You should replace it with the original WFWG
3.11 Print Manager.
Refer: HP report bpl02471.asc
HP LASERJET PRINTING SYSTEM SUPPORT IN WINDOWS FOR WORKGROUPS V. 3.11
Versions of the HP LaserJet Printing System included with HP
LaserJet printers built previous to the release of Windows for
Workgroups 3.11 (versions 31.v1.26, 31.v1.27 and 31.v1.30) do not
support installation into the Windows for Workgroups 3.11
environment. The HP LaserJet Printing System version 31.v1.35
installation program has been enhanced to allow installation in
Windows for Workgroups 3.11.
Many customers have experienced printing problems in Windows for
Workgroups 3.11. Among these are:
* The job in the queue goes to 0 bytes and will not delete.
* The printing process locks up without completing the job.
This problem results from the Print Manager files for Windows for
Workgroups 3.11 being overwritten by Print Manager files from some
other version of Windows, especially Windows for Workgroups software
v3.1. Several vendors have included earlier versions of Print
Manager in their products, including: PC vendors, printer vendors,
If you are experiencing the above printing problems, the following
procedure will restore the original Print Manager file set included
with Windows for Workgroups 3.11.
Note: The following workaround is provided to
assist customers who are experiencing
the problems described above and suspect
that their original Print Manager files
that have been written over by an
Hewlett-Packard provides this workaround
in good faith and is not responsible for
problems associated with it's use.
Hewlett-Packard will only assist
customers who have incurred this problem
as a result of installing products
purchased from Hewlett-Packard.
1. Determine which version of the Print Manager is currently
installed. Check the Windows for Workgroups 3.11 directory (e.g.
C:\WFW) for the following files:
If these files are not dated 11-01-93, they are probably not the
original Print Manager files and may need to be replaced.
2. Locate the original Print Manager files. These files are
compressed and will likely be found on Disk 3 and Disk 4 of the
Windows for Workgroups 3.11 package.
3. From the DOS prompt, use the EXPAND.EXE utility that comes with
Windows for Workgroups 3.11 to decompress the Print Manager files
into your Windows for Workgroups directory. For example, if your
Windows for Workgroups directory is C:\WFW and the Windows for
Workgroups program diskette that contains the Print Manager files
is in drive A:, you would enter the following:
c:\wfw\expand a:printman.ex_ c:\wfw\printman.exe
c:\wfw\expand a:printman.hl_ c:\wfw\printman.hlp
4. You must exit and restart Windows for Workgroups for the changes
to Print Manager to become effective.
NOTE: The current version of the LaserJet 4
Family printer driver for Windows will
not write over the existing Printman.exe
file. It is available from HP
distribution (970) 339-7009 (V1.35) and
may be downloaded from the HP BBS (208)
HP FIRST #: 1960, BPL02471, 26-Dec-95
Copyright Hewlett-Packard Co. 1995
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.
Windows or MS Windows is a
U.S. trademark of Microsoft Corporation.