Quote:>3.10 is the latest that I know of (I have been receiving the betas
>from 3COM and have not seen 3.11 if it exists). I am having problems
>with call routing and the Call Conferencing features. The call
>routing problem: With s63 set to 15 (line 1 to port 1 or 2, line 2 to
>port 1 or 2) If I dial the second phone number I get a busy signal if
>I have a data call on the first line.
This problem is related to line provisioning. Internally when the IQ sets up
a data call the second telephone number is used. There is a parameter called
MAXBCHL on a 5E switch. Depending on your line provisioning this paramater
may be set to 1 or 2. If it is set to 1, then that means the second telphone
number can only handle 1 active call at a time. If it is set to two then the
second telephone number can handle two simultaneous active calls, obviously
on two separate B-channels. This is NOT Additional Call Offering (ACO). For
ACO, one call must be HELD. It appears your line is provisioned such that the
second telephone number can only handle 1 active call at a time.
Release 3.10 includes a 3.0 PDF file called "Ordering ISDN Service for the
3ComImpact IQ External ISDN Modem". In it, we recommend
provisioning/re-provisioning your line with Capability Package S1. Then
specify which supplementary voice features you want enabled on your line.
Please refer to this document.
Quote:>If I call the first number, it
>rings through to the second port.
Does the first phone port ring too? With s63 set to 15 all incoming speech
calls alert both phones. We have found that setting s63 to 9 (default) is
more logical to most users (phone number 1 is exclusive to phone port 1;
phone number 2 is exclusive to phone port 2).
Quote:> The Call Conferencing problem:
>Cannot use it on first channel, have to have a voice or data call on
>first channel, then I can use Call Conferencing on the second channel.
First we have to use the same terminology. The B-channels have nothing to do
with how the call routing or voice features work. The operation of these
features depend on the telephone numbers (DNs) being used and the
provisioning of each number. I suspect you don't have the supplementary voice
services configured on your second telephone number.
An outgoing data call ALWAYS tries to use the second DN if it is not in use.
With S63 set to 15 incoming calls are routed as described above. Outgoing
calls work slightly differently. Calls initiated from Phone 1 will try to use
the first phone number first; calls from Phone 2 will try phone number 2
first. If the first tried number is not available (ie, busy) then it will
roll over to the other number (number 2 for phone port 1, number 1 for phone
port 2). [Hope this isn't too confusing, but I think it helps explain the IQ
Now back to your problem. I need to know a little more info. Are you trying
Conferencing using the second phone port or the first? What if you don't have
a data call up - does the first phone port do conferencing?
Quote:>I have sent the person I have been dealing with at 3COM several
>E-Mails, but no reply. I do have the 3.0 and all the beta firmware
>releases if you need me to E-mail one to you let me know. The s77,
>s78 and s79 switches are the values required by the Telephone company
>to use the Advanced Call Features. They need to match the Telephone
>companies values. Ask your Telephone company for these values to see
>if they match.
Are you using 3.10? That's the ONLY release you should be using. If you have
been beta testing, PLEASE DO NOT DISTRIBUTE these earlier releases.