I have a Xerox Workcentre 385 installed on a Windows 2000 computer. I have
downloaded and installed the latest print, fax and scanner drivers from the
Xerox web site for Win 2000. The printer works fine. However, the system
doesn't see the scanner. I re-installed the drivers and rebooted as
instructed but still nothing. I called XEROX and all they said was to look
on their web site under that device and see if there are any articles
addressing this issue (there aren't). I went through the Control Panel in
Win 2000 to Add a scanner and when it asked for .inf file I went to the
directory where I unpacked the latest drivers but no .inf file there.
I would appreciate any help anyone can give. We have a lot of stuff to scan
in and OCR and we are getting way behind. Thanks.