We have had a very similar problem with Arcserve 6.1. We spent absolutely
ages on the phone to Computer Associates and eventually fixed the problem.
-Apply Novell service pack 6 - Computer Associates actually states, that the
Disk Drivers contained within SP6 can actually break Arcserve. It is
therefore imperative that make a backup of your Diskdrivers (SCSI Card
drivers) before applying SP6.
-There are 2 patches available for download from Computer Associates's
Website ( 5MB and 11MB I think ). Also check for other patches, which
specifically apply to your hardware. We downloaded some new driver's for our
-In our case the Arcserve Database had corrupted itself. There is a
procedure to verify if this is the case. (Size of the database directory &
number of files). Go to www.cai.com for details.
-Also be aware that autopurge / autoprune of the Arcserve database is
disabled by default. Verify your settings
>I have a new problem with my DAT drive and ArcServe after changing to an
>adaptec 1542CP card. I have got the software recognising the drive, and
>I can perform backups, but when it comes to do the compare I get an
>error E1058, Failed to read from media - End of media.
>After re-installing to make sure that it knows about the card change, I
>looked on the Cheyenne technical site and found a document that
>recommends changing the SCSI transfer rate of the host adapter to
>I hope this will fix the problem, but I won't be able to try it until
>next week. Has anyone come across this error and fixed it before?
>...until then, it's CRC checks only!