We are having a strange problem:
We have 100 offices using OWA (Outlook web access) to read
and send email. 99 of them work fine.
One office has a problem with accessing MS Word and MS
Excel attachments in email. We have done many tests and
can find no network problem to explain this. Users at this
office have no problem with any other type of attachment.
When a user at this office gets an excel attachment and
they try to access it, it access times out after 7 mins.
We are doing Network Monitor traces, they show the
workstation making requests that are not being serviced by
the server for the attachment access. All other access
like pings are working fine during and after the
attachment transfer timeout.