I have one user that will not be notified if he has a new message in his
mailbox. To find out he has new mail, the user had to open another message
or switch folders. I initially recreated his profile thinking that was the
issue. This did not work.
I saw a number of postings regarding the fix in MS knowledge bas article
305572, but it doesn't apply to my network. All of my clients are running
Windows XP SP1 and are using Outlook 2002 (XP) SP2. The email server is
Exchange 5.5 running on a Windows NT 4.0 server with SP6a applied. The
personal firewall software is NOT enabled on the clients and there is NO NAT
in between the clients and the server. No errors have been logged to my
switches in regards to dropped packets so this user should have no problems
being notified of new email.
I disabled Instant Messenger in both Outlook and in Windows because another
user was having problems with a delay in opening mail. All DNS seems to be
working properly. Again it is only happening on one user.
I applied the polling fix to the users computer mentioned in the above KB
article, but there is still a couple minute delay in email retrieval. This
is better than no notification at all, but this "solution" seems to be more
of a "work around" than a fix.
Does anyone have any ideas?