Very Computer

by **Sullivan Joh** » Sun, 18 Mar 2001 05:34:05

If their client is set up to process read receipts or to automatically
accept meeting requests on arrival they will get this problem. Check
the users deleted items folder after they report the next instance - I
bet there will be a recently received message in there!!

John Sullivan

-----Original Message-----

Posted At: 16 March 2001 19:45
Posted To: microsoft.public.exchange.admin
Conversation: New Mail Icon Displays but no new mail
Subject: New Mail Icon Displays but no new mail

I am running exchange server 5.5 sp4. My clients run OL 2000. I have a
few
clients who have complained that they are notified of new mail (sound
and new
mail icon in system tray) but when they go to check their inbox, there
is no new
mail. There are no incoming mail rules to process. A while back I read

something about the free/busy connector possibly causing this somehow -
but I
can't seem to find that technote again. Any help would be appreciated.
Thanks.

by **Myra Hage** » Sun, 18 Mar 2001 04:44:36

I am running exchange server 5.5 sp4. My clients run OL 2000. I have a few
clients who have complained that they are notified of new mail (sound and new
mail icon in system tray) but when they go to check their inbox, there is no new
mail. There are no incoming mail rules to process. A while back I read
something about the free/busy connector possibly causing this somehow - but I
can't seem to find that technote again. Any help would be appreciated. Thanks.

by **Kirill S. Palagi** » Sun, 18 Mar 2001 05:27:20

Do you have GroupShield installed on Exchange server?

> I am running exchange server 5.5 sp4. My clients run OL 2000. I have a few
> clients who have complained that they are notified of new mail (sound and new
> mail icon in system tray) but when they go to check their inbox, there is no new
> mail. There are no incoming mail rules to process. A while back I read
> something about the free/busy connector possibly causing this somehow - but I
> can't seem to find that technote again. Any help would be appreciated. Thanks.

--
Corrections are welcome.

For "Good post" practice visit
http://members.home.com/dts-l/goodpost.htm

Kirill.

by **Daniel Melamet** » Sun, 18 Mar 2001 11:40:02

The first thing I'd check is to make certain their view shows new
messages at the top. Sometimes users change theirs view to sort by Subject
or something by accident and the new emails are somewhere in the Inbox, just
not at the top of the list.

by **Donn** » Sun, 18 Mar 2001 12:57:42

I had users reporting this problem also, and after much research, found
that they all had one thing in common. They all have addtional mailboxes
they have to watch, and neither their own mailbox, or the addtional "shared"
mailbox showed a new message, even though they were notified and the
Inbox of the shared mailbox showed 1 unread message.

So I logged on with the account of one of the addtional mailboxes, and sure
enough,
there was indeed a new, unread message. As it turned out, the message was
not
visible until you logged on as the addtional mailbox because the sender sent
the message with the "Sensitivity" set to Private or Confidential. There was
no
work around I could find as it is "working as designed" to work.

This may not be your problem but it is worth looking into.

Good Luck

I am running exchange server 5.5 sp4. My clients run OL 2000. I have a few
clients who have complained that they are notified of new mail (sound and
new
mail icon in system tray) but when they go to check their inbox, there is no
new
mail. There are no incoming mail rules to process. A while back I read
something about the free/busy connector possibly causing this somehow - but
I
can't seem to find that technote again. Any help would be appreciated.
Thanks.