Very Computer

Anyone who can give us a hint where to start looking?

Exchange 5.5 (no SP) on NTS 4.0 w/ SP5
Our clients = Outlook 2000

Thanks in advance, Mark.

Ashit

Quote:> Since we installed Exchange, a lot of our correspondents say they cannot
> read our attachments.
> I have no idea where to look for a cause for this problem.
> We send the same email to other correspondents who did not have a problem
at
> all.
> We saved the word documents in previous versions, no solution.

> Anyone who can give us a hint where to start looking?

> Exchange 5.5 (no SP) on NTS 4.0 w/ SP5
> Our clients = Outlook 2000

> Thanks in advance, Mark.

The majority of time that I have seen this problem it has been an issue
on the receiving end, so to answer your question: you can use HTML, but
if the recipients mail reader doesn't recognize html, then they won't be
able to read it.

Language versions can also be the cause (e.g., we have a facility in
Hong Kong and a user there set up their netscape to use Chinese, but our
Exchange/Outlook couldn't translate the character set.)  Only way to
decipher the problem, is to look at the headers of the failed messages
on the receiving end....they typically will provide information on why
it failed, but it may be hidden in a lot of other information.

Side note:
I have been running OL2K for almost 6 months without any problems and
haven't heard of any problems with the HTML format.....the Outlook Rich
Text is a different story and a known problem as that is a Microsoft
creation and it appears that only Microsoft products recognize it.  At
least, that is the experience I have had with ORT