Deleted mail items are not available for recovery under Recover Deleted Items

Deleted mail items are not available for recovery under Recover Deleted Items

Post by Dav » Thu, 09 Jan 2003 04:07:35



I have a peculiar problem with attempting to recover deleted items
from an Exchange 2000 mailbox (Exchange 2000 SP3). When I delete a
mail item from the Inbox (Outlook 2000 SR-1 9.0.3821) it is moved to
the Deleted Items folder, as it should be.  When I Empty the Deleted
Items Folder the message is removed, again, as it should be.  However,
if I attempt to recover the deleted item by selecting the "Recover
Deleted Items" option from the tools menu there are no items available
for recovery.  This is also consistent if the mail item is
hard-deleted (shift+Delete) from its original folder.  I have hacked
the registry to allow me to recover an item that has not touched the
deleted items folder.  Exchange server has been set to Keep deleted
items for 20 days. (Exchange System Manager -> Administrative Groups
-> System Policies -> System Policy -> Mailbox Store (servername) ->
Limits -> Keep deleted items for (days) __.  If you allow the view on
the System manager to include the Deleted Items (KB) column the value
for the mailbox account shows to be zero.  This anomaly seems to be
happening only on some mailboxes and not others.  All mailboxes are on
the same exchange server.  I have tried this option on a couple of
other mailboxes and it functions, as it should. Any suggestions will
be appreciated.
 
 
 

Deleted mail items are not available for recovery under Recover Deleted Items

Post by Clayto » Thu, 09 Jan 2003 04:56:25


Have you looked at the "Deleted item retention" setting on the Exchange
General tab / Storage Limits in AD users and computers?  There is all so a
server wide setting that you can set in System Manager.


Quote:> I have a peculiar problem with attempting to recover deleted items
> from an Exchange 2000 mailbox (Exchange 2000 SP3). When I delete a
> mail item from the Inbox (Outlook 2000 SR-1 9.0.3821) it is moved to
> the Deleted Items folder, as it should be.  When I Empty the Deleted
> Items Folder the message is removed, again, as it should be.  However,
> if I attempt to recover the deleted item by selecting the "Recover
> Deleted Items" option from the tools menu there are no items available
> for recovery.  This is also consistent if the mail item is
> hard-deleted (shift+Delete) from its original folder.  I have hacked
> the registry to allow me to recover an item that has not touched the
> deleted items folder.  Exchange server has been set to Keep deleted
> items for 20 days. (Exchange System Manager -> Administrative Groups
> -> System Policies -> System Policy -> Mailbox Store (servername) ->
> Limits -> Keep deleted items for (days) __.  If you allow the view on
> the System manager to include the Deleted Items (KB) column the value
> for the mailbox account shows to be zero.  This anomaly seems to be
> happening only on some mailboxes and not others.  All mailboxes are on
> the same exchange server.  I have tried this option on a couple of
> other mailboxes and it functions, as it should. Any suggestions will
> be appreciated.


 
 
 

1. Recovering Deleted Items when purged from Deleted Item Recovery

Hello -

Thanks in advance.  If possible, please send a CC to my email address at

I have noticed that when a user is savy enough, they can go into Recover
Deleted Items and select the big red X to delete items from the list.  At
that point, mgmt can not get in to recover the deleted items if a user is
trying to hide abuse of the system.

Is there any way to turn off this feature or to recover the email?

Chris

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