They (CA) don't know about Exchange best practices. You would also need
Outlook (or some other mapi client) if you wanted to use email alerts. BE
trumps this again by providing SMTP (imagine that) email alert capability.
CA recently added the backup to folder/file capability via a hotfix. That
was another area they were seriously deficient.
I don't mind paying for support, especially if it is below the three-digit
threshold. The one time I called Veritas for support it was worth the $90.
The ability to articulate in English is another plus.
> Just installed Veritas Backup Exec 8.6.
> No need for Outlook on the Exchange server, just the machine running BE.
> I am now convinced that Outlook on the Exchange server would have solved
> problem. It still bothers me that MS tells you that it is a bad idea but
> decides to force you to do it anyway. I wonder why CA doesn't/didn't just
> do whatever Veritas did...
> > I actually got disgusted with the fact that I was unable to talk to
> > about the initial installation unless I paid $95.00. I think all I
> > to do was install Outlook 2000 on the Exchange 2000 server, but MS says
> > not do it. Since I needed to decide to believe either MS or CA I picked
> > I am in the process of buying Veritas Backup Exec. I do not recall
> > installing their Exchange agent and I hope I do not run into the same
> > problem. But if I do, I know that they actually respond to the free
> > support messages as I have used that before. I am still waiting a
> > from CA, hehe.
> > > I had the same problem recently and it took a $95 call to CA to get it
> > > straightened out.
> > > I had to specifically assign the user I account I created the Log On
> > > Locally, Act As Part of the Operating System, and the Log on As A
> > > rights - even if a group it was a part of already had the right
> > > The same goes for the permissions ARCserve says it has to have. It
> > be
> > > exclusively listed even if a group it is in has permissions. Seems
> > > me, but it works.
> > > Hope this helps.
> > > Keith
> > > > I am trying to install the Backup Agent for Microsoft Exchange.
> > > > I keep getting the following error when I try to get past the screen
> > where
> > > > you enter the mailbox alias, username, password, and domain:
> > > > Failed to get information for the specified account, EC=1314
> > > > Along with the information in the readme file I also performed steps
> > > the
> > > > following to CAI links
> > > > http://support.cai.com/techbases/asnt/16049.html
> > > > http://support.ca.com/techbases/as2000/as2k-1400.html
> > > > I also went through this FAQ -
> > > > http://support.ca.com/techbases/as2000/as2k-1401.html
> > > > I did not install Outlook per the follwing MS KB article:
> > > > http://support.microsoft.com/default.aspx?scid=kb;EN-US;q266418
> > > > Instead I created a MAPI Profile with:
> > > > http://support.microsoft.com/default.aspx?scid=kb;EN-US;q306962
> > > > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q228736
> > > > using profman2 (profman.exe) in the archive
> > > > I logged into the Exchange server as my new user and created a mapi
> > > profile
> > > > for him/her/it.
> > > > I then _again_ tried to install the agent and it failed.
> > > > Any help would be greatly appreciated and shared with others in the
> > > future.