Exchange server 5.5 SP4 problem with error Event ID: 4097, Event ID: 4037 IMC crash ???

Exchange server 5.5 SP4 problem with error Event ID: 4097, Event ID: 4037 IMC crash ???

Post by dima » Tue, 27 Mar 2001 21:26:54



Hi All!

Have anyone experienced such a problem with unexpected Internet Mail
Connector (IMC) crash Event ID: 4097 The application, exe\MSEXCIMC.dbg,
generated an application error The error occurred on  3/14/2001 @ 11:38:29.
32 The exception generated was c0000005 at address 0044e95e (<nosymbols>) ?!
:( I can't find ANY INFORMATION after SP4 release about such error :
EXCEPTION c0000005 AT ADDRESS 0044e95e
Event ID: 4037 An exception has occurred which was handled internally by the
Internet Mail Service.  This may have resulted in a message not being
delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x0044e95e

This problem first occured AFTER installing Exchange 5.5 Service Pack 4
(there were some other problems with IStore, and I've decided to install
it)... There are some symptoms that I've found:
1. IMC crashes after 3 - 4 days of extensive sending and receiving mail
(something like buffering problem?)
2. After IMC crash, only manual restart helps ... If Internet Mail Service
(IMS) restarted by exchange monitoring, then IMC works only for sending and
can't receive SMTP mail from outside ..

I'm using configuration of IMS Proxy binding : 1 MS Exchange Server 5.5 SP4
WinNT 4.0 SP6 with 25 port bound to MS PROXY-2.0 WinNT 4.0 SP6. There were
no such problem befor installing Exchange SP4 ..... Nothing has changed but
Exchange SP4 installed ..

Can you help me to resolve this problem? To what Microsoft e-mail address I
can send description of this problem ?

Thanks in advance,
Best Regards,
Dmitry Lazukov

--
c ya,
dimal
mailto:di...@bigfoot.com

You can find DEBUG information below:
-----------
Event ID: 4097 The application, exe\MSEXCIMC.dbg, generated an application
error The error occurred on  3/14/2001 @ 11:38:29. 32 The exception
generated was c0000005 at address 0044e95e (<nosymbols>)

Event ID: 4037 An exception has occurred which was handled internally by the
Internet Mail Service.  This may have resulted in a message not being
delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x0044e95e

Event ID: 4037 An exception has occurred which was handled internally by the
Internet Mail Service.  This may have resulted in a message not being
delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x0044e95e

Event ID: 4037 An exception has occurred which was handled internally by the
Internet Mail Service.  This may have resulted in a message not being
delivered. Code: 0xc0000005 Flags: 0x00000000 Address: 0x0044e95e

0000: 00 00 00 00 00 d0 1b 00   .....?..
0008: a0 05 00 00 47 3a 5c 69    ...G:\i
0010: 6d 63 5c 73 72 63 5c 69   mc\src\i
0018: 6d 63 34 31 5c 74 68 72   mc41\thr
0020: 65 61 64 73 2e 63 70 70   eads.cpp
0028: 00 70 00 00 8c fc 6c 03   .p..?ul.
0030: b2 e9 44 00 fc cf 1b 00   ?eD.uI..
0038: 01 00 00 00 7d 1e 45 00   ....}.E.
0040: cc fc 6c 03 b0 fc 6c 03   Iul.?ul.
0048: 02 00 00 00 c0 15 a8 00   ....A.?.
0050: 00 08 00 00 01 00 00 00   ........
0058: 7b 03 00 00 35 fb 1a 00   {...5u..
0060: 02 00 00 00 d5 dd 0f 02   ....OY..
0068: 44 bd 42 00 fa 00 00 00   D?B.u...
0070: 02 00 00 00 c4 fe 1a 00   ....A?..
0078: 00 00 00 00 fc cf 1b 00   ....uI..
0080: 64 bd 42 00 bf 56 b2 00   d?B.?V?.
0088: 18 ff 6c 03 c0 15 a8 00   .yl.A.?.
0090: 5f 07 00 00 9e 58 a8 00   _...?X?.
0098: 53 49 5a 45 20 31 30 32   SIZE.102
00a0: 34 30 30 30 30 00 2e 72   40000..r
00a8: 75 20 48 65 6c 6c 6f 20   u.Hello.
00b0: 5b 63 61 6e 6e 61 62 69   [cannabi
00b8: 73 2e 64 61 74 61 66 6f   s.datafo
00c0: 72 63 65 2e 6e 65 74 5d   rce.net]
00c8: 00 38 a8 00 05 38 a8 00   .8?..8?.
00d0: c0 15 a8 00 00 00 13 00   A.?.....
00d8: 48 18 17 00 00 00 00 00   H.......
00e0: 30 fd 6c 03 ff ff ff ff   0yl.yyyy
00e8: ec fd 6c 03 d4 2c f9 77   iyl.O,uw
00f0: 70 d8 f9 77 ff ff ff ff   pOuwyyyy
00f8: 7c fd 6c 03 dc 4d f6 77   |yl.UMow
0100: 00 0b 13 00 50 18 17 00   ....P...
0108: 8c 18 17 00 50 18 17 00   ?...P...
0110: 00 00 00 00 86 22 6a 77   ....?"jw
0118: 00 00 00 00 dc 17 a8 00   ....U.?.
0120: f8 5d b2 00 bb 81 66 77   o]?.>?fw
0128: 41 20 63 6f 6e 6e 65 63   A.connec
0130: 74 69 6f 6e 20 77 61 73   tion.was
0138: 20 61 63 63 65 70 74 65   .accepte
0140: 64 20 66 72 6f 6d 20 63   d.from.c
0148: 61 6e 6e 61 62 69 73 2e   annabis.
0150: 64 61 74 61 b8 26 00 78   data?&.x
0158: e5 03 00 00 20 fe 6c 03   a....?l.
0160: b8 20 47 00 01 00 00 00   ?.G.....
0168: 20 fe 6c 03 70 1a a8 00   .?l.p.?.
0170: c0 15 a8 00 20 00 00 00   A.?.....
0178: 05 38 a8 00 52 0b 01 78   .8?.R..x
0180: d8 15 a8 00 e5 11 ff 6f   O.?.a.yo
0188: 00 00 a8 00 04 00 00 00   ..?.....
0190: 17 00 00 00 34 ba 42 00   ....4?B.
0198: 9e b9 42 00 a9 58 a8 00   ??B.?X?.
01a0: 00 08 00 00 d8 15 a8 00   ....O.?.
01a8: 20 fe 6c 03 70 1a a8 00   .?l.p.?.
01b0: c0 15 a8 00 17 be 40 00   A.?..?@.
01b8: 1d 00 00 00 08 ff 6c 03   .....yl.
01c0: fc fe 6c 03 18 ff 6c 03   u?l..yl.
01c8: 00 ff 6c 03 00 00 00 00   .yl.....
01d0: 00 00 00 00 34 ff 6c 03   ....4yl.
01d8: c0 15 a8 00 81 49 40 00   A.?.?I@.
01e0: 1d 00 00 00 08 ff 6c 03   .....yl.
01e8: fc fe 6c 03 18 ff 6c 03   u?l..yl.
01f0: 00 ff 6c 03 01 00 00 00   .yl.....
01f8: c0 15 a8 00 00 00 00 00   A.?.....
0200: c0 15 a8 00 00 20 00 00   A.?.....
0208: c8 05 a8 00 90 13 00 78   E.?.?..x
0210: 90 0c a8 00 a0 fe 6c 03   ?.?. ?l.
0218: 04 00 00 00 ad f2 f8 77   ....-oow
0220: 00 00 a8 00 b8 05 a8 00   ..?.?.?.
0228: 04 00 00 00 7c fe 6c 03   ....|?l.
0230: 60 5c 15 00 28 ff 6c 03   `\..(yl.
0238: d4 2c f9 77 70 d8 f9 77   O,uwpOuw
0240: ff ff ff ff c8 fe 6c 03   yyyyE?l.
0248: dc 4d f6 77 30 07 b0 00   UMow0.?.
0250: c0 05 a8 00 00 00 00 00   A.?.....
0258: c0 05 a8 00 00 00 00 00   A.?.....
0260: 20 d2 f9 77 ff ff ff ff   .Ouwyyyy
0268: a9 48 40 00 04 4c b1 00   ?H@..L+.
0270: 01 00 00 00 c0 4b b1 00   ....AK+.
0278: 00 00 00 00 d4 4b b1 00   ....OK+.
0280: 60 5e b2 00 60 5e b2 00   `^?.`^?.
0288: cc fe 6c 03 c0 05 a8 00   I?l.A.?.
0290: 24 ff 6c 03 0e f0 46 00   $yl..?F.
0298: f8 48 40 00 ff ff ff ff   oH@.yyyy
02a0: ff ff ff ff 00 00 00 00   yyyy....
02a8: 51 39 40 00 1d 00 00 00   Q9@.....
02b0: 01 00 00 00 00 00 00 00   ........
02b8: 00 00 00 00 00 00 00 00   ........
02c0: 50 fe 6c 03 d4 fa 6c 03   P?l.Oul.
02c8: a8 ff 6c 03 0e f0 46 00   ?yl..?F.
02d0: 38 51 40 00 01 00 00 00   8Q@.....
02d8: b8 ff 6c 03 8d 8d 44 00   ?yl.??D.
02e0: 1d 00 00 00 01 00 00 00   ........
02e8: 00 10 b1 00 68 4e b2 00   ..+.hN?.
02f0: 00 00 00 00 00 00 00 00   ........
02f8: 00 00 00 00 00 00 00 00   ........
0300: 00 00 00 00 00 00 00 00   ........
0308: e8 e8 f7 fe ff 8b 45 c0   ee??y?EA
0310: 8d 75 c4 8b c8 8d bb b8   ?uA?E?>?
0318: 03 00 00 8b d1 ff 75 14   ...?Nyu.
0320: 68 4e b2 00 e4 00 00 00   hN?.a...
0328: f4 15 a8 00 90 f3 af 00   o.?.?o?.
0330: 00 00 8b 45 01 00 00 00   ..?E....
0338: c0 15 a8 00 c0 4b b1 00   A.?.AK+.
0340: 1d 00 00 00 40 ff 6c 03   ....@yl.
0348: d4 fa 6c 03 dc ff 6c 03   Oul.Uyl.
0350: 0e f0 46 00 e0 8e 44 00   .?F.a?D.
0358: 00 00 00 00 ec ff 6c 03   ....iyl.
0360: de 4e f0 77 68 4e b2 00   ?N?whN?.
0368: 01 00 00 00 00 10 b1 00   ......+.
0370: 68 4e b2 00 00 10 b1 00   hN?...+.
0378: c4 ff 6c 03 42 00 00 00   Ayl.B...
0380: ff ff ff ff 44 b9 f3 77   yyyyD?ow
0388: 38 d2 f3 77 00 00 00 00   8Oow....
0390: 00 00 00 00 00 00 00 00   ........
0398: bc 8b 44 00 68 4e b2 00   ??D.hN?.
03a0: 00 00 00 00               ....

-----------------------------------------
An exception has occurred which was handled internally by the Internet Mail
Service.  This may have resulted in a message not being delivered. Code:
0xc0000005 Flags: 0x00000000 Address: 0x0044e95e
0000: 00 00 00 00 00 10 e7 04   ......c.
0008: a0 05 00 00 47 3a 5c 69    ...G:\i
0010: 6d 63 5c 73 72 63 5c 69   mc\src\i
0018: 6d 63 34 31 5c 74 68 72   mc41\thr
0020: 65 61 64 73 2e 63 70 70   eads.cpp
0028: 00 70 00 00 8c fc 4c 03   .p..?uL.
0030: b2 e9 44 00 fc 0f e7 04   ?eD.u.c.
0038: 01 00 00 00 7d 1e 45 00   ....}.E.
0040: cc fc 4c 03 b0 fc 4c 03   IuL.?uL.
0048: 02 00 00 00 08 70 b2 00   .....p?.
0050: 00 08 00 00 01 00 00 00   ........
0058: 7b 03 00 00 85 a5 e5 04   {...??a.
0060: 02 00 00 00 d5 dd 0f 02   ....OY..
0068: 44 bd 42 00 fa 00 00 00   D?B.u...
0070: 02 00 00 00 14 a9 e5 04   .....?a.
0078: 00 00 00 00 fc 0f e7 04   ....u.c.
0080: 64 bd 42 00 69 86 b2 00   d?B.i??.
0088: 18 ff 4c 03 08 70 b2 00   .yL..p?.
0090: 65 07 00 00 08 98 b2 00   e....??.
0098: 53 49 5a 45 20 31 30 32   SIZE.102
00a0: 34 30 30 30 30 00 2e 72   40000..r
00a8: 75 20 48 65 6c 6c 6f 20   u.Hello.
00b0: 5b 69 6d 61 70 2e 70 6f   [imap.po
00b8: 63 68 74 61 6d 74 2e 72   chtamt.r
00c0: 75 5d 00 77 80 f6 af 00   u].w?o?.
00c8: 1e 50 ac 00 0d 50 ac 00   .P?..P?.
00d0: 08 70 b2 00 00 00 13 00   .p?.....
00d8: 68 e3 ba 04 00 00 00 00   ha?.....
00e0: 30 fd 4c 03 ff ff ff ff   0yL.yyyy
00e8: ec fd 4c 03 d4 2c f9 77   iyL.O,uw
00f0: 70 d8 f9 77 ff ff ff ff   pOuwyyyy
00f8: 7c fd 4c 03 dc 4d f6 77   |yL.UMow
0100: 00 0b 13 00 70 e3 ba 04   ....pa?.
0108: ac e3 ba 04 70 e3 ba 04   ?a?.pa?.
0110: 00 00 00 00 86 22 6a 77   ....?"jw
0118: 00 00 00 00 24 72 b2 00   ....$r?.
0120: b8 b0 b2 00 bb 81 66 77   ???.>?fw
0128: 41 20 63 6f 6e 6e 65 63   A.connec
0130: 74 69 6f 6e 20 77 61 73   tion.was
0138: 20 61 63 63 65 70 74 65   .accepte
0140: 64 20 66 72 6f 6d 20 69   d.from.i
0148: 6d 61 70 2e 70 6f 63 68   map.poch
0150: 74 61 6d 74 b8 26 00 78   tamt?&.x
0158: e5 03 00 00 20 fe 4c 03   a....?L.
0160: b8 20 47 00 01 00 00 00   ?.G.....
0168: 20 fe 4c 03 b8 74 b2 00   .?L.?t?.
0170: 08 70 b2 00 20 00 00 00   .p?.....
0178: 0d 50 ac 00 52 0b 01 78   .P?.R..x
0180: 20 70 b2 00 e5 11 ff 6f   .p?.a.yo
0188: 00 00 a8 00 04 00 00 00   ..?.....
0190: 11 00 00 00 34 ba 42 00   ....4?B.
0198: 9e b9 42 00 13 98 b2 00   ??B..??.
01a0: 00 08 00 00 20 70 b2 00   .....p?.
01a8: 20 fe 4c 03 b8 74 b2 00   .?L.?t?.
01b0: 08 70 b2 00 17 be 40 00   .p?..?@.
01b8: 17 00 00 00 08 ff 4c 03   .....yL.
01c0: fc fe 4c 03 18 ff 4c 03   u?L..yL.
01c8: 00 ff 4c 03 00 00 00 00   .yL.....
01d0: 00 00 00 00 34 ff 4c 03   ....4yL.
01d8: 08 70 b2 00 81 49 40 00   .p?.?I@.
01e0: 17 00 00 00 08 ff 4c 03   .....yL.
01e8: fc fe 4c 03 18 ff 4c 03   u?L..yL.
01f0: 00 ff 4c 03 01 00 00 00   .yL.....
01f8: 08 70 b2 00 00 00 00 00   .p?.....
0200: 08 70 b2 00 00 20 00 00   .p?.....
0208: 80 a8 b2 00 90 13 00 78   ???.?..x
0210: f0 f1 af 00 a0 fe 4c 03   ?n?. ?L.
0218: 04 00 00 00 ad f2 f8 77   ....-oow
0220: 00 00 a8 00 70 a8 b2 00   ..?.p??.
0228: 04 00 00 00 7c fe 4c 03   ....|?L.
0230: 58 bb 1a 00 28 ff 4c 03   X>..(yL.
0238: d4 2c f9 77 70 d8 f9 77   O,uwpOuw
0240: ff ff ff ff c8 fe 4c 03   yyyyE?L.
0248: dc 4d f6 77 30 07 b0 00   UMow0.?.
0250: 78 a8 b2 00 00 00 00 00   x??.....
0258: 78 a8 b2 00 00 00 00 00   x??.....
0260: 20 d2 f9 77 ff ff ff ff   .Ouwyyyy
0268: a9 48 40 00 c4 4d b1 00   ?H@.AM+.
0270: 01 00 00 00 80 4d b1 00   ....?M+.
0278: 00 00 00 00 94 4d b1 00   ....?M+.
0280: e0 f1 af 00 e0 f1 af 00   an?.an?.
0288: cc fe 4c 03 78 a8 b2 00   I?L.x??.
0290: 24 ff 4c 03 0e f0 46 00   $yL..?F.
0298: f8 48 40 00 ff ff ff ff   oH@.yyyy
02a0: ff ff ff ff 00 00 00 00   yyyy....
02a8: 51 39 40 00 17 00 00 00   Q9@.....
02b0: 01 00 00 00 00 00 00 00   ........
02b8: 00 00 00 00 00 00 00 00   ........
02c0: 50 fe 4c 03 d4 fa 4c 03   P?L.OuL.
02c8: a8 ff 4c 03 0e f0 46 00   ?yL..?F.
02d0: 38 51 40 00 01 00 00 00   8Q@.....
02d8: b8 ff 4c 03 8d 8d 44 00   ?yL.??D.
02e0: 17 00 00 00 01 00 00 00   ........
02e8: 00 10 b1 00 b8 4b b1 00   ..+.?K+.
02f0: 00 00 00 00 00 00 00 00   ........
02f8: 00 00 00 00 00 00 00 00   ........
0300: 00 00 00 00 00 00 00 00   ........
0308: 00 00 00 00 00 00 00 00   ........
0310: 00 00 00 00 00 00 00 00   ........
0318: 00 00 00 00 00 00 00 00   ........
0320: b8 4b b1 00 f8 00 00 00   ?K+.o...
0328: 3c 70 b2 00 f8 f1 af 00   <p?.on?.
0330: 00 00 00 00 01 00 00 00   ........
0338: 08 70 b2 00 80 4d b1 00   .p?.?M+.
0340: 17 00 00 00 40 ff 4c 03   ....@yL.
0348: d4 fa 4c 03 dc ff 4c 03   OuL.UyL.
0350: 0e f0 46 00 e0 8e 44 00   .?F.a?D.
0358: 00 00 00 00 ec ff 4c 03   ....iyL.
0360: de 4e f0 77 b8 4b b1 00   ?N?w?K+.
0368: 01 00 00 00 00 10 b1 00   ......+.
0370: b8 4b b1 00 00 10 b1 00   ?K+...+.
0378: c4 ff 4c 03 42 00 00 00   AyL.B...
0380: ff ff ff ff 44 b9 f3 77   yyyyD?ow
0388: 38 d2 f3 77 00 00 00 00   8Oow....
0390: 00 00 00 00 00 00 00 00   ........
0398: bc 8b 44 00 b8 4b b1 00   ??D.?K+.
03a0: 00 00 00 00               ....