Inbox won't run

1. DVD TRAY WON'T OPEN OR DVD WON'T RUN

HI ,
I HAVE THE NEW SYSTEMAX SYSTEM AND I CANNOT GET THE DVD
DRIVE TO DO A THING .
IT WON'T EVEN OPEN UP THE TRAY .
AS YOU KNOW I ALSO HAVE THE CD-ROM WRITER .
COULD IT BE THAT THE DVD DOES NOT HAVE A LETTER ASIGNED
TO IT FOR SOME STRANGE REASON , THIS THING WAS SUPPOSE TO
BE CHECKED OUT FROM  FACTORY.
THANKS
REV.DAVE BROWN

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