Very Computer

1. Add New Hardware/Add New Printer

When I select either of these icons through Control
panel, my computer freezes up.  It seems my brand new
DELL was not factory checked and the technical support
has made several suggestions, non of which worked. They
are now telling me to format my hard drive and start over
which I want to avoid if I can.  One of the ideas they
had was to do a repair install.  However, going through
the process, I am asked for administrator password.  
There is none, but it would not accept 'enter' as the
password. I followed the instructions to create an
administrator password and that didnt work.  I also tried
resetting all passwords and that didnt work either.  Does
anyone have any suggestions on what to try for a
password, or what another option may be?
Thank you

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