Your current Identity may have been damaged by NAV's Email Protection,
especially if its the default Main Identity. Disable Email Protection
totally then try one or more of your accounts in a new Named Identity (File
> Identities > Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity into
the new one, and then (3) delete the old one (File > Identities > Manage
To avoid such corruption in future:
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).
- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
Understand, too that any attachment adds ~35% markup to the size of the
message (e.g., 10KB email + 5MB attachment = 6.75MB message).
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
> I sometimes send email with attachments in the 1-5 MB range. I am getting
> an error message stating the email was not sent, there is no copy in the
> sent folder, the error message information is totally blank, but the email
> goes out.
> I am using a Dell 8400, Win XP Pro SP2, Norton AV is turned off for
> outbound email (didn't make a difference so I am turning it back on), and
> have a cable broadband connection. There is a 10 MB limit on email
> accounts I am using.
> This started about two months ago, and I suspect it is from one of the
> Updates from Microsoft. I have no idea which one.
> The error occurs on multiple accounts.
> Can someone help me with this, please?
> W. G. Davis