Disable NAV's Email Protection. It provides no additional protection, it's
prolly the cause of your problem, and even Symantec says it's not necessary:
<paste>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
~PA Bear
> thanks for reply.
> yes, still, email set to scan in & out. norton 2002 AV. sometimes i wonder
> what that norton scan even does?
> yes, item is an attachment, which i saved to HD-opened-msn browser sign in
> box opens. i close out from there. don't want to use msn.
> yes i know who sent mail. i believe they use msn's browers email. it's a
> forward.
> don't know if original source was using. "MS Outlook and RTF formatting".
> if they did, & that's the problem, my work around is to view my mails on
> web, which i always do first.
> thank you, len kiesling aka the lenmeister
> > Is your anti-virus app configured to scan incoming (and outgoing) mail
> > (still), Lenmeister?
> > Is "Pictures To Make You Smile.email" an attachment to the message?
> > Do you know who sent it to you and have you asked them about this
> > message? Was it sent using MS Outlook and RTF formatting?
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE) & Security
> > > using win 98se, dell xpst-450 desktop, 5+ yrs old. pentIII, 450mhz,
> > > 384 ram, 13 gig drive, I.E. 6.0. outlook express 6.00.2800.1106.
> > > i can view this one mail i received, "Pictures To Make You
> > > Smile.email", with my isp's web based email. if i download it into
> > > outlook express the images do not view in the message body, & if i
> > > open the attachment, it's calling up my msn browser which i do not
> > > use. the attachment's extension when selecting the file's properties
> > > is .EMA.
> > > is there a way to view this mail in O.E.? i have no problems viewing
> > > other emails i receive.
> > > any input greatly appreciated!
> > > thank you, len kiesling