we had this same problem described in many posts: message "An Internal
Application error has occurred." when trying to launch Windows Media
Player (on Windows 98).
WMP worked fine until recently; in fact until we uninstalled the
drivers of an old sound card and installed the drivers of a new one
(at least, it is the last event we have identified before the problem
As suggested in many posts and web sites, we tried to install again
WMP (WMP 7.1), or uninstall it and reinstall it; we also checked that
Internet was with a recent version (IE6); to no avail.
Finally, before considering more drastic actions, we reinstalled
DirectX (having noticed some error messages referring to it) and then
reinstalled WMP 7.1: everything is now OK again.
Would really appreciate any help you could give me.
Happens on Msn when search the internet or go to new
Msn Support said I need resrv32softpub.dll
Richard W. Stratton