> Thanks for the tip. Being with BTInternet I used this a lot in past times
> plus 0800 for accessing company network. Orange have not advised me of
> changes to my service plan which is a match of 121 Anytime 60 plan. I
> just spoken to their customer service department and I can confirm that
> say they will be charging for all 0800 data calls.
> They have given me a fax number of the Customer Service Centre in Bristol
> (01454 624520). Anyone should fax and complain about non-notification of
> changes to pricing structure. The guy I spoke to said there will be no
> refunds and they had not seen any memos on the subject.
> Looks like time to move the family to another service provider!
Interesting.......several of the guys who first brought this up on the n.g.
*uk.telecoms.mobile* said that the people that they had spoken to at Orange
c.s. had read out their staff bulletin which specifically stated that
*refunds* would be given. I would strongly suggest that if you pay your
Orange bill by Direct Debit that you cancel it. You are in a much better
bargaining position when you owe them money, rather than the other way
around.......i.m.h.o. of course.
Also it is a clear breach of their terms under section 4.3 in their terms
and conditions, which *they* say would give you the right to cancel your
contract, just in case this may be of any help. Personally I'll be staying
with them, as in my experience they are by far the best of the 4.