Very Computer

I have had the symptoms of this for a few days (batteries dying very
quickly)
and have just rung up Psion UK Customer Services to be told that there is
now a 10 charge for a new set of battery leads, and 'no sir, there is no
design
fault'

Not to put too fine a point on it, this is absolute *- I am disgusted
with this
reaction, I can understand a charge being levied to cover costs etc, but
10 ????
to repair what is clearly a common problem is totally unacceptable.

I will attempt to repair the lead, and Psion have just lost a formerly
staunch advocate.

--
Chris Parsons
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Phone   : +44-1392-382-201   Fax : +44-1392-382-488

Quote:>I will attempt to repair the lead, and Psion have just lost a formerly
>staunch advocate.

May I suggest that you invest in a looseleaf paper diary and a pencil?
You will find this system remarkably reliable, very low running costs,
and repairs can be carried out with ordinary household materials. Of
course it costs a lot more in your time, but we know this is not a
costly item.
--

Department of Artificial Intelligence,    Edinburgh University
5 Forrest Hill, Edinburgh, EH1 2QL, UK                DoD #205

I was also astonished that they asked me for 10 for a replacement lead
a couple of weeks ago, when my 3 started switching off prematurely and
giving low battery warnings.

*HOWEVER*, if you talk to them very nicely you can get them to send you
one for free.  It helps if you've got a 'come-to-bed' voice and you get
a cooperative young lady who is in a good mood at the time (please
reverse the genders if appropriate) ...

Simon.

Quote:> >I will attempt to repair the lead, and Psion have just lost a formerly
> >staunch advocate.

> You must value you own time very humbly if you can do this in less than
> ten pounds worth of your own time (I know what it involves.)

30 minutes for 10 UKP makes 20UKP/hour, quite good, no?  (well, for my
standards ;-)

And before you ask, yes, I did it myself also.

Regards,

Daniel Pfund
--
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