Very Computer

by **Dave Hoope** » Thu, 23 Aug 2001 05:43:22

Since about August 8th I've been unable to complete an online update. I can
resync with Money Central but then can't review my Money Central accounts.
Attempting to do an online update yields a message that something is wrong
with my installation (I'm running Money 2000). I've reinstalled. No joy
there. Attempting to review my Money Central account yields a message that
tells me the server is down. All my equity symbols happen to be correct.

I've noticed in other messages here that I appear to not be the only
customer with similar "connection" problems. Unfortunately there doesn't
appear to be any response from anyone in the know.

What gives? Is online updates no longer a service? Are Microsoft's servers
down (hard to imagine). Has my ISP (cable based) done something? Is there
anyone from Microsoft monitoring this group for this type of problem?

Dave

by **Michael Serafia** » Thu, 23 Aug 2001 05:55:50

I too am VERY upset about this. In fact, it does not seem to be
working for anyone except Microsoft employees!

The lack of communication on this issue is disturbing.

Quote:>Since about August 8th I've been unable to complete an online update. I can
>resync with Money Central but then can't review my Money Central accounts.
>Attempting to do an online update yields a message that something is wrong
>with my installation (I'm running Money 2000). I've reinstalled. No joy
>there. Attempting to review my Money Central account yields a message that
>tells me the server is down. All my equity symbols happen to be correct.

>I've noticed in other messages here that I appear to not be the only
>customer with similar "connection" problems. Unfortunately there doesn't
>appear to be any response from anyone in the know.

>What gives? Is online updates no longer a service? Are Microsoft's servers
>down (hard to imagine). Has my ISP (cable based) done something? Is there
>anyone from Microsoft monitoring this group for this type of problem?

>Dave

by **Regina A. Pelkma** » Thu, 23 Aug 2001 06:53:45

I'm getting a bit irritated at this being so blatantly ignored.

> I too am VERY upset about this. In fact, it does not seem to be
> working for anyone except Microsoft employees!

> The lack of communication on this issue is disturbing.

> >Since about August 8th I've been unable to complete an online update. I
can
> >resync with Money Central but then can't review my Money Central
accounts.
> >Attempting to do an online update yields a message that something is
wrong
> >with my installation (I'm running Money 2000). I've reinstalled. No joy
> >there. Attempting to review my Money Central account yields a message
that
> >tells me the server is down. All my equity symbols happen to be correct.

> >I've noticed in other messages here that I appear to not be the only
> >customer with similar "connection" problems. Unfortunately there doesn't
> >appear to be any response from anyone in the know.

> >What gives? Is online updates no longer a service? Are Microsoft's
servers
> >down (hard to imagine). Has my ISP (cable based) done something? Is there
> >anyone from Microsoft monitoring this group for this type of problem?

> >Dave

by **punjabiba..** » Thu, 23 Aug 2001 08:03:19

LisaLisa - Can you please provide an answer to this problem.

On Tue, 21 Aug 2001 21:53:45 GMT, "Regina A. Pelkman"

>I'm getting a bit irritated at this being so blatantly ignored.

>> I too am VERY upset about this. In fact, it does not seem to be
>> working for anyone except Microsoft employees!

>> The lack of communication on this issue is disturbing.

>> >Since about August 8th I've been unable to complete an online update. I
>can
>> >resync with Money Central but then can't review my Money Central
>accounts.
>> >Attempting to do an online update yields a message that something is
>wrong
>> >with my installation (I'm running Money 2000). I've reinstalled. No joy
>> >there. Attempting to review my Money Central account yields a message
>that
>> >tells me the server is down. All my equity symbols happen to be correct.

>> >I've noticed in other messages here that I appear to not be the only
>> >customer with similar "connection" problems. Unfortunately there doesn't
>> >appear to be any response from anyone in the know.

>> >What gives? Is online updates no longer a service? Are Microsoft's
>servers
>> >down (hard to imagine). Has my ISP (cable based) done something? Is there
>> >anyone from Microsoft monitoring this group for this type of problem?

>> >Dave

by **Doug Edward** » Thu, 23 Aug 2001 08:42:40

All I know is that I've had tickets open on this issue with Money support
for 3 weeks now. It supposedly has been escalated to Bree, who seems to be
very nice and implied a solution but has yet to get back to me.

The official response I encountered has been "There's no problem on our
side." But with so many reporting the same error here, we all did the exact
same thing to our computers. Yeah right.

If I hear anything back I will post my findings.
Take care,
DAE

> LisaLisa - Can you please provide an answer to this problem.

> On Tue, 21 Aug 2001 21:53:45 GMT, "Regina A. Pelkman"

> >I'm getting a bit irritated at this being so blatantly ignored.

> >> I too am VERY upset about this. In fact, it does not seem to be
> >> working for anyone except Microsoft employees!

> >> The lack of communication on this issue is disturbing.

> >> >Since about August 8th I've been unable to complete an online update.
I
> >can
> >> >resync with Money Central but then can't review my Money Central
> >accounts.
> >> >Attempting to do an online update yields a message that something is
> >wrong
> >> >with my installation (I'm running Money 2000). I've reinstalled. No
joy
> >> >there. Attempting to review my Money Central account yields a message
> >that
> >> >tells me the server is down. All my equity symbols happen to be
correct.

> >> >I've noticed in other messages here that I appear to not be the only
> >> >customer with similar "connection" problems. Unfortunately there
doesn't
> >> >appear to be any response from anyone in the know.

> >> >What gives? Is online updates no longer a service? Are Microsoft's
> >servers
> >> >down (hard to imagine). Has my ISP (cable based) done something? Is
there
> >> >anyone from Microsoft monitoring this group for this type of problem?

> >> >Dave

by **Regina A. Pelkma** » Thu, 23 Aug 2001 08:48:05

I mean if someone from MS would simply acknowledge that this is an issue on
their end and that they are agressively looking into it - THAT would even
make me feel better about this whole thing!

> All I know is that I've had tickets open on this issue with Money support
> for 3 weeks now. It supposedly has been escalated to Bree, who seems to
be
> very nice and implied a solution but has yet to get back to me.

> The official response I encountered has been "There's no problem on our
> side." But with so many reporting the same error here, we all did the
exact
> same thing to our computers. Yeah right.

> If I hear anything back I will post my findings.
> Take care,
> DAE

> > LisaLisa - Can you please provide an answer to this problem.

> > On Tue, 21 Aug 2001 21:53:45 GMT, "Regina A. Pelkman"

> > >I'm getting a bit irritated at this being so blatantly ignored.

> > >> I too am VERY upset about this. In fact, it does not seem to be
> > >> working for anyone except Microsoft employees!

> > >> The lack of communication on this issue is disturbing.

> > >> >Since about August 8th I've been unable to complete an online
update.
> I
> > >can
> > >> >resync with Money Central but then can't review my Money Central
> > >accounts.
> > >> >Attempting to do an online update yields a message that something is
> > >wrong
> > >> >with my installation (I'm running Money 2000). I've reinstalled. No
> joy
> > >> >there. Attempting to review my Money Central account yields a
message
> > >that
> > >> >tells me the server is down. All my equity symbols happen to be
> correct.

> > >> >I've noticed in other messages here that I appear to not be the only
> > >> >customer with similar "connection" problems. Unfortunately there
> doesn't
> > >> >appear to be any response from anyone in the know.

> > >> >What gives? Is online updates no longer a service? Are Microsoft's
> > >servers
> > >> >down (hard to imagine). Has my ISP (cable based) done something? Is
> there
> > >> >anyone from Microsoft monitoring this group for this type of
problem?

> > >> >Dave

by **Dave Hoope** » Thu, 23 Aug 2001 09:32:16

With the number of Microsoft Money customers having the same problem and the
deafening silence from the Microsoft Money Team I can only assume that the
Money folks are so far up to their necks in alligators that draining this
swamp is the last thing on their minds at the moment. A Visual Studio.Net
development product I wonder?

Hey team! We are your customers you know. If your having problems just say
so. We'll wait.

by **Regina A. Pelkma** » Thu, 23 Aug 2001 09:54:59

Except today...

> Well, they are here answering questions on other topics every day.
> Their silence on this important issue is almost as bad as Intuits
> technical support.

> SOMEONE PLEASE ADDRESS THIS ISSUE!!!

> >With the number of Microsoft Money customers having the same problem and
the
> >deafening silence from the Microsoft Money Team I can only assume that
the
> >Money folks are so far up to their necks in alligators that draining this
> >swamp is the last thing on their minds at the moment. A Visual Studio.Net
> >development product I wonder?

> >Hey team! We are your customers you know. If your having problems just
say
> >so. We'll wait.

by **punjabiba..** » Thu, 23 Aug 2001 09:55:52

LisaLisa has strangely been silent on this. The last she had posted
was to indicate that her sync works fine. But the issue here is that
it is not working in the real world where the customer/users have
"Real Accounts" and who are not operating in any kind of test
environment. So LisaLisa what is up with this. You have been very
forthcoming so far. Every one in this NG has commended you for it. But
please let us know what you found out with the sync problem. Obviosly
since so many customers are having the same issue of not being able to
sync it must definitely be a probem on microsofts side.

Quote:>With the number of Microsoft Money customers having the same problem and the
>deafening silence from the Microsoft Money Team I can only assume that the
>Money folks are so far up to their necks in alligators that draining this
>swamp is the last thing on their minds at the moment. A Visual Studio.Net
>development product I wonder?

>Hey team! We are your customers you know. If your having problems just say
>so. We'll wait.

by **Michael Serafia** » Thu, 23 Aug 2001 09:37:23

Well, they are here answering questions on other topics every day.
Their silence on this important issue is almost as bad as Intuits
technical support.

SOMEONE PLEASE ADDRESS THIS ISSUE!!!

Quote:>With the number of Microsoft Money customers having the same problem and the
>deafening silence from the Microsoft Money Team I can only assume that the
>Money folks are so far up to their necks in alligators that draining this
>swamp is the last thing on their minds at the moment. A Visual Studio.Net
>development product I wonder?

>Hey team! We are your customers you know. If your having problems just say
>so. We'll wait.

by **Neil** » Thu, 23 Aug 2001 21:54:20

Good news and bad news...

The good news is that I received a response from Microsoft
support on this problem, the text of which appears below.

The bad news is - -none of it worked for me. I would
suggest that some of you try these steps and post the
results to this newsgroup.

In your case you've indicated that you are unable to
synchronize with Msn Money. Neil, there are currently no
issues with the servers. Neil, in some cases the following
steps resolve the issue. Unfortunately, in
some cases we have not been able to establish
synchronization. Please
use the following steps in order. During each attempt to
synchronize,
try while signed in with your passport and while signed
out. These steps
will be time consuming. I apologize for the inconvenience.

The exact steps needed for setting up synchronization can
be found at
<http://support.microsoft.com/support/kb/articles/q273/4/98
.asp>. Please try the steps to see if the issue is
resolved.

If we continue to have the problem we need to verify that
your passport works and your portfolio is saved on the
server. The way to do this is:
1. Go to www.msn.com <http://www.msn.com>
2. In the upper right hand corner you should see passport
sign in or passport sign out
3. If it says passport sign out click on it
4. When it says passport sign in click on it to sign in
5. Go to your portfolio
6. Under portfolio click on file and choose save portfolio
7. Choose on multiple computers
8. Try to synchronize

If you are able to access your portfolio:
1. Make sure you are signed in with your passport
2. Try to synchronize
3. If it fails sign out of all instances of your passport
4. Try to synchronize

Neil, if the problem is still there we need to start
looking at your computer. If you have a firewall installed
try uninstalling it. After it is uninstalled try to
synchronize.

Next we will reset your security settings for Internet
explorer. We do this by:
1. Right click on you Internet explorer icon and choose
properties
2. Click on the security tab
3. Highlight Internet and choose custom level
4. Make sure it says medium in the reset window and click
reset
5. Click ok and then on the advanced tab
6. Click restore defaults
7. Click on apply then ok
8. Try to synchronize

Neil, if this does not help we need to uninstall and
reinstall the investor software. Please follow the
instructions provided at the following location
<http://support.microsoft.com/support/kb/articles/q176/8/41
.asp>. Make sure, as a precautionary step, you create a
backup of you data before uninstalling. After reinstalling
the software try to synchronize.

At this time the "my accounts" section on MSN Money is in
beta. It is possible that the problem could be coming from
there. Provided you have up-to-date bank account
information in your money file we can try resetting your
bank accounts on MSN Money. This will remove the accounts
and prevent the section from interfering with the
synchronization process. The way to reset your bank
accounts is:
1. Go to
www.moneycentral.msn.com/banking/accounts/pss/resetmc.asp
<http://www.moneycentral.msn.com/banking/accounts/pss/reset
mc.asp>
2. Choose yes and your bank accounts currently listed on
the site will be removed
3. Try to synchronize

Another step we can try is to delete you temporary
internet files and your passport cookie. We do this by:
1. Click on start and go to find
2. Choose files or folders

4. In the look in window choose drive C
5. When the file appears right click on it and delete it
6. Close the window
7. Right click on your Internet explorer icon
8. Choose properties
9. Under the general tab click on delete files
10. Delete all temporary Internet files
11. Click on clear history to delete the history files
12. Try to synchronize

>-----Original Message-----
>Except today...

message

>> Well, they are here answering questions on other topics
every day.
>> Their silence on this important issue is almost as bad
as Intuits
>> technical support.

>> SOMEONE PLEASE ADDRESS THIS ISSUE!!!

>> On Wed, 22 Aug 2001 00:32:16 GMT, "Dave Hooper"

>> >With the number of Microsoft Money customers having

the same problem and

Quote:>the
>> >deafening silence from the Microsoft Money Team I can
only assume that
>the
>> >Money folks are so far up to their necks in alligators
that draining this
>> >swamp is the last thing on their minds at the moment.
A Visual Studio.Net
>> >development product I wonder?

>> >Hey team! We are your customers you know. If your

having problems just

Quote:>say
>> >so. We'll wait.

>.

by **Doug Edward** » Thu, 23 Aug 2001 22:41:41

Hi Neil,

This is the standard pat answer Money support is giving everyone. I still
can't perform a standard synchronization. I can however remove all my
information and set all my information up from within Money. It would seem
if Money can't find my roaming profile for normal synchronizations then why
can it find it to remove all data and set all data up.

Ah, it just the mysteries of Money,
DAE

> Good news and bad news...

> The good news is that I received a response from Microsoft
> support on this problem, the text of which appears below.

> The bad news is - -none of it worked for me. I would
> suggest that some of you try these steps and post the
> results to this newsgroup.

> In your case you've indicated that you are unable to
> synchronize with Msn Money. Neil, there are currently no
> issues with the servers. Neil, in some cases the following
> steps resolve the issue. Unfortunately, in
> some cases we have not been able to establish
> synchronization. Please
> use the following steps in order. During each attempt to
> synchronize,
> try while signed in with your passport and while signed
> out. These steps
> will be time consuming. I apologize for the inconvenience.

> The exact steps needed for setting up synchronization can
> be found at
> <http://support.microsoft.com/support/kb/articles/q273/4/98
> .asp>. Please try the steps to see if the issue is
> resolved.

> If we continue to have the problem we need to verify that
> your passport works and your portfolio is saved on the
> server. The way to do this is:
> 1. Go to www.msn.com <http://www.msn.com>
> 2. In the upper right hand corner you should see passport
> sign in or passport sign out
> 3. If it says passport sign out click on it
> 4. When it says passport sign in click on it to sign in
> 5. Go to your portfolio
> 6. Under portfolio click on file and choose save portfolio
> 7. Choose on multiple computers
> 8. Try to synchronize

> If you are able to access your portfolio:
> 1. Make sure you are signed in with your passport
> 2. Try to synchronize
> 3. If it fails sign out of all instances of your passport
> 4. Try to synchronize

> Neil, if the problem is still there we need to start
> looking at your computer. If you have a firewall installed
> try uninstalling it. After it is uninstalled try to
> synchronize.

> Next we will reset your security settings for Internet
> explorer. We do this by:
> 1. Right click on you Internet explorer icon and choose
> properties
> 2. Click on the security tab
> 3. Highlight Internet and choose custom level
> 4. Make sure it says medium in the reset window and click
> reset
> 5. Click ok and then on the advanced tab
> 6. Click restore defaults
> 7. Click on apply then ok
> 8. Try to synchronize

> Neil, if this does not help we need to uninstall and
> reinstall the investor software. Please follow the
> instructions provided at the following location
> <http://support.microsoft.com/support/kb/articles/q176/8/41
> .asp>. Make sure, as a precautionary step, you create a
> backup of you data before uninstalling. After reinstalling
> the software try to synchronize.

> At this time the "my accounts" section on MSN Money is in
> beta. It is possible that the problem could be coming from
> there. Provided you have up-to-date bank account
> information in your money file we can try resetting your
> bank accounts on MSN Money. This will remove the accounts
> and prevent the section from interfering with the
> synchronization process. The way to reset your bank
> accounts is:
> 1. Go to
> www.moneycentral.msn.com/banking/accounts/pss/resetmc.asp
> <http://www.moneycentral.msn.com/banking/accounts/pss/reset
> mc.asp>
> 2. Choose yes and your bank accounts currently listed on
> the site will be removed
> 3. Try to synchronize

> Another step we can try is to delete you temporary
> internet files and your passport cookie. We do this by:
> 1. Click on start and go to find
> 2. Choose files or folders

> 4. In the look in window choose drive C
> 5. When the file appears right click on it and delete it
> 6. Close the window
> 7. Right click on your Internet explorer icon
> 8. Choose properties
> 9. Under the general tab click on delete files
> 10. Delete all temporary Internet files
> 11. Click on clear history to delete the history files
> 12. Try to synchronize

> >-----Original Message-----
> >Except today...

> message

> >> Well, they are here answering questions on other topics
> every day.
> >> Their silence on this important issue is almost as bad
> as Intuits
> >> technical support.

> >> SOMEONE PLEASE ADDRESS THIS ISSUE!!!

> >> On Wed, 22 Aug 2001 00:32:16 GMT, "Dave Hooper"

> >> >With the number of Microsoft Money customers having
> the same problem and
> >the
> >> >deafening silence from the Microsoft Money Team I can
> only assume that
> >the
> >> >Money folks are so far up to their necks in alligators
> that draining this
> >> >swamp is the last thing on their minds at the moment.
> A Visual Studio.Net
> >> >development product I wonder?

> >> >Hey team! We are your customers you know. If your
> having problems just
> >say
> >> >so. We'll wait.

> >.

Very Computer

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync

Can't do Online Update. Can't Sync