Since last July, I've been unable to download my E*Trade statement from within Money 99 (I've just installed Money 2000 but nothing about this problem has changed). First, Money tells me that a previous call was interrupted and must be completed before I can continue, and I click OK. Then Money makes a secure connection and appears to be downloading the financial data when the following message appears:
E*Trade Securities: There is a problem with the data received from this online provider. If the problem persists, call the provider's customer service number for help.
I downloaded a log file for this call and found that it ends abruptly at the stock symbol GEOC. Aha! That company was purchased by Cisco last July and no longer exists. It seems I had initiated a call to E*Trade before GEOC was purchased, but that the call was interrupted for some reason. By the time I tried to complete the call, GEOC no longer existed, so Money now thinks there is a problem with the data. Meanwhile I have manually removed the GEOC shares in Money and added the new CSCO shares, so if I can ever get rid of the old incomplete call the problem should go away.
I have explained the situation to four or five different people at E*Trade, and their final answer was that they couldn't help me, to call Microsoft. Does anybody here know how I can get rid of the old, incomplete call from last July and start fresh?