Hello helpfull everybody,
We have two problems with Cheyenne Arcserve 6.0
(Build 355 German) for Windows NT.
1) Warning W30 73: Connect as user failed (or similar text,
I just translated it from German).
2) NT Client Agent: no error messages or logs but
in the log file ntagent.log we have the following
RegQueryInfoKey failed RC=122. Data buffer passed on to
systems call is too small.
RegQueryInfoKey failed RC=234. More data available.
There is a dedicated user ArcServe that is Domain Admin
and Backup Operator. It has the rights to act as part of
the system and to log on as a service.
Apparently, everything is backed up ok (of course, I don't
know about each and every registry key). We tried a restore
and it worked. All ArcServe services run as ArcServe user
and--except for the warning--everything seems ok. The
question is: what is it, that fails? Why do we get the
Here's our system:
The Arcserver Server:
* Cheyenne Arcserve 6.0 (Build 355 German)
* runs on NT Server 3.51 SP 5 (German)
The Arcserve Client to be backed up:
* NT Client Agents 184.108.40.206 (English)
* Windows NT 4 Server (German) SP 2 (no hotfixes)
The log for the Warning W30 73 is:
19970325 123311 70 Job Backup execute now
19970325 123312 70 Start Backup (Queue = 1, Job = 2)
19970325 123312 70 W3073 Connect as user failed.
Thanks for your help,
DI Durban Informatik GmbH http://www.di-ka.de
Kaiserstrasse 104 Fon: +49 - 721 / 9 20 32 10
D 76133 Karlsruhe Fax: +49 - 721 / 2 37 03