by We're running a small call center (inbound only, help desk) using a
Mitel SX-200 Digital Generic 1005 ACD. I'm looking for an add-on
software package to give us better reporting than we get from the
Mitel. Essentially something to analyze ACD-SMDR and give us reports
on call times, agent average talk time, etc.
It seems like everything out there is designed for a huge mega-boiler
room (and priced accordingly). Anyone have some suggestions or
recommentations?
It would be too mich to hope for, but so much better if this exists in
an open source or Linux environment.
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