AT&T Fraud Prevention Announcement

AT&T Fraud Prevention Announcement

Post by Andy Sherm » Sat, 16 May 1992 03:08:58



Quoted from an AT&T press release:

    To help business customers detect and prevent the theft of
long-distance telephone service, AT&T today announced an aggressive
program that includes a service to relieve customers from liability
for international long-distance fraud.

    Long-distance calling fraud is a problem that nationwide costs
companies more than $1 billion annually, according to the
Communications Fraud Control Association, an industry group.

    Called the AT&T NetPROTECT program, the family of products and
services sets a new standard of fraud protection for the industry.
The program includes products, services and education that help
customers secure their communications systems against unauthorized
remote access and detect and prevent fraud.  This week, AT&T began
monitoring 800 Service to prevent thieves from using its network to
commit fraud.  On August 1, AT&T will begin monitoring its
international long-distance service from the U.S. to countries
experiencing high amounts of fraud, and deploy additional domestic 800
service security measures for all its business customers,
automatically and without additional charge.

    Customers also will be able to choose the additional NetPROTECT
products and service options that best meet their individual security
needs.  These options include services that enable customers to limit
or even remove their financial liability for international
long-distance and domestic 800 Service fraud involving customers'
business telephone equipment, pending Federal Communications Commission
approval.

    For all business customers, the program includes AT&T NetPROTECT
Basic Service, offered at no additional charge with AT&T's long-
distance and domestic 800 services.  This service monitors calling to
countries experiencing the highest amounts of long-distance fraud and
domestic 800 service 24 hours a day, seven days a week.  NetPROTECT
Basic Service is designed to spot possible fraud as it develops.  Once
suspected fraud is spotted, AT&T attempts to notify affected
customers.

    In addition to the basic service, customers can purchase other
options to meet their security needs, including AT&T NetPROTECT
Enhanced Service, which includes all NetPROTECT Basic Service options
and provides more customized monitoring and offers a $25,000 per
incident limit on customers' financial liability for fraud caused by
thieves using the customer's PBX; AT&T NetPROTECT Premium Service,
which also includes Basic and Enhanced Service features and frees
customers who follow AT&T's specific PBX security requirements from
financial liability for international long-distance and domestic 800
Service fraud; AT&T SDN NetPROTECT Service, which provides enhanced
network management services and information designed to prevent,
detect and control network fraud, for customers of AT&T's Software
Defined Network service; AT&T Hacker Tracker, a software package that
works with AT&T's PBX Call Accounting System Plus to detect and alert
customers to unusual calling patterns that may indicate that
fraudulent calls are being made; AT&T Security Audit Service, a
consultative service that helps companies identify and minimize
security risks in their AT&T PBX and voice messaging systems; AT&T
Fraud Intervention Service, that gives AT&T's PBX and voice messaging
customers easy access to a team of technical security experts who can
help them detect and stop fraud while it is in progress; and AT&T
Security Handbook and training, that provides technical documentation
and individualized training tools on the security features of AT&T's
PBX and voice mail systems.

[Moderator's Note: When they say they will 'monitor' those lines, what
do they mean? Will they listen, detirmine some 'appropriate' calling
pattern, or what?  PAT]

 
 
 

1. AT&T Fraud Prevention Announcement

So, let me get this straight.  AT&T, the company that developed long
distance calling, and the company that pressured the FCC into setting
guidelines that make unsuspecting customers responsible for fraud even
though their switches are purchased and installed by AT&T with fraud
magnets in place (unprotected DISA ports, for instance), will now
"save" us from fraud (for a price).

kath mullholand   university of new hampshire  durham, nh

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