by Bill Cer » Fri, 09 Nov 1990 10:58:04
I need to replace a 12 trunk by 32 station PBX with either the NT SL-1
(Meridian 1) or the Mitel SX-200D (constraint: Dialogic has cards that
speak to these switches; my v-mail software needs to talk to the PBX).
The NT SL-1 is winning thus far. Please e-mail comments (or telephone
number if you prefer to air your druthers), and I'll provide the
consensus in a forthcoming article.
Bill Cerny
1. ACD reporting software for Mitel SX-200d?
We're running a small call center (inbound only, help desk) using a Mitel
SX-200 Digital Generic 1005 ACD. I'm looking for an add-on software
package to give us better reporting than we get from the Mitel. Essentially
something to analyze ACD-SMDR and give us reports on call times, agent average
talk time, etc.
It seems like everything out there is designed for a huge mega-boiler room
(and priced accordingly). Anyone have some suggestions or recommentations?
It would be too mich to hope for, but so much better if this exists in an
open source or Linux environment.
--
NetLojix Communications, Inc. - http://www.netlojix.com/
WestNet: Connecting you to the planet. 805 884-6323
3. WTB Mitel SX-200D T-1 trunk card 9109-021-000
5. ACD Reporting Software For Mitel SX-200d?
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