Call Manager is a (free) service of AT&T that allows you to touch tone
in an account code (of the form 15xx where you make up xx) where you
would normally dial a calling card number when you place a 0+ call.
Your bill then gets itemized and totaled by account code.
I've been using it at home for years. This weekend I noticed that it
was only enabled on my primary line; other lines got a message about
it not being available when I entered the account code. It took a few
days and a bunch of phone calls to get to the right people and get it
turned back on, but that's just a war story and I won't bore you with
My conclusion is that while AT&T used to have Call Manager enabled on
ALL lines, they recently have started disabling it from lines that
haven't "signed up" for this free service. I'm guessing that I never
signed up my other lines. Even though they are all under the same
billing number and I have been using Call Manager on them for years,
and I have been provided with consolodated billing for the lines
together, AT&T saw need to disable them.
Within the last month or two I received a mailing from AT&T that told
me that I had subscribed to Call Manager and if I wanted to
discontinue this free service I should return the enclosed card,
otherwise do nothing. I wonder if they are thinking about starting to
charge for this service or they have something else up their sleave?
If you think you have Call Manager, you should check. If you have
problems with Call Manager on your residential lines, call AT&T
Residential Customer Service at 800-222-0300. It's OK if they
transfer you to a supervisor or to THEIR Special Services Desk, but
don't let them transfer you to the special Call Manager Center
(800-972-1152) because that is for business lines only (on the other
hand, if you are calling about business lines, call THAT number).
HRB Systems, Inc. +1 814 238-4311