We are looking for software that takes the standard Nortel ACD-C reports and
creates a formated report with totals, summaries, etc. These are typically
applications written by third party vendors and run on a standard Windows or
DOS PC. We have only a few small ACD groups, so the Nortel solution is
overkill. If you know of a report package, please post it here...I check
the newsgroup often.
To email me, go to:
http://www.execpc.com/~ghtrout/mail.html