We are looking for software that takes the standard Nortel ACD-C reports and
creates a formated report with totals, summaries, etc. These are typically
applications written by third party vendors and run on a standard Windows or
DOS PC. We have only a few small ACD groups, so the Nortel solution is
overkill. If you know of a report package, please post it here...I check
the newsgroup often.
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