> I don't like dealing with Xante that much either. I just can't remember why.
Well, Google will have to do until I find a decent newserver :-)
About Xant...I've already emailed this to Peggy, but thought perhaps
this would be of interest to the people here who might be considering
a purchase from this company.
The following is an actual letter I wrote to Xant. Thought you might
find it interesting:
June 18, 1998
Xant Technical Support
4621 Springhill Avenue
Mobil, AL 36608
Please find enclosed several samples of both the Myriad 2 plates as
well as copies run from these plates, as per requested. I have marked
the first and last run so that you can see the degradation of the
plates over the short run.
Since you indicated over our last phone conversation that our numerous
tech support files have disappeared, here is a little history:
Over the past couple years, our Xant PlateMaker experience has been
full of disappointments. Missed deadlines, rush charges due to
negatives and metal plates having to be run at the last minute because
the PlateMaker couldn't hold a simple 70 line screen, downtime due to
waiting for new parts, new improved toner...new and improved plate
materials...the list goes on.
In this time we have had visits from Xant and Myriad
technicians...our printer's ROM replaced, the daughterboard replaced,
two fuser assemblies replaced, and we are on our third printer and
rapidly approaching the end of this last printer's warranty.
This printer has never functioned to the specifications given when we
purchased it and we feel we have been more than patient. I have
personally spoken to several representatives and managers from Xant,
including: Pat , Karen, Buddy, Gary Casper, Rita, Maura, Debra Delay,
Wanda, Christy and now you. Since repeated calls from myself to your
Technical Support Department (starting less than a month after
purchasing the PlateMaker unit) have done nothing to correct our
original complaint to your company, we have turned to our corporate
headquarters to help us resolve this issue once and for all.
All we ask is a unit that will perform as Xant said the PlateMaker
CC: Ray Truluck, Owner, PIP Printing #476
Ben Fretti, PIP Corporate
As a postscript (hehe) I also have a database (in filemaker pro) if
anyone is interested in an emailed copy... It shows a DETAILED service
log I kept for Xant because I got tired of them "losing" my service
information and "closing out" my complaint files. It shows the
complete incompetence of the company and just how far they will go to
avoid admitting that their product was *to begin with.
I'd like to add that we continued to have problems and finally gave up
trying. The printer is now a glorified 8,000 dollar fax machine that
takes 200.00 dollar toner cartridges.
Based on all this... I wouldn't buy another Xant product if I had a
100% off coupon.
"Because your image, your money, & your satisfaction are on the