> Do yourself 2 favors:
> 1 - Forget the free disk ever existed, because it'll take forever to get,
> and once you finally do get it, you'll be completely disappointed at how
> totally useless the content really is.
Well, thanks for the info. But you know, that's not the point. Why
advertise it if they never deliver? I take pride in giving my clients
top service. Because essentially, my clients are my boss. Without them,
I wouldn't be working for myself. Before I promise something, I make
sure I can deliver. I'll go that extra mile to make a client happy.
I try to make a customer, not just a sale.
I have heard a few people in this thread who have received their
promised CD & sample magazine. But the majority did not. Since I am a
new Lightwave user, I have also heard how great NewTek's customer
service is. I don't know if it's a communication breakdown, or lack of
following a set policy or procedure, but I sure haven't seen examples of
great customer service. Maybe this is just the Internet side of things,
but it sure reflects badly on NewTek, in my eyes.
And of course there will be people who will say they got excellent
service. But if it's not consistent, it may as well not exist at all.
Quote:> 2 - Just bite the bullet and subscribe to NewTekniques - it's a great
> magazine with tons of useful information. You won't be disappointed.
I'm sure I won't be disappointed. But I looked at that registration card
and said to myself "That's great. NewTek is helping me learn more and
allowing me to make an informed decision by sending me a free CD and a
free issue of a magazine." It saddens me to find that most people were
never given what they were entitled.
And it makes me think twice about buying other products from NewTek.
I'll wait the six weeks and see what happens.
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