Very Computer

I am having problems with Quadra 840AV's running Quicktime 1.6.1 and the Apple CD-ROM
INIT.

My problems started about 8 weeks ago when our first Quadra 840AV arrived.  After I had
been using the machine for several days I noticed that it would hang when playing
quicktime movies.  I tried a number of players (MoviePlayer, FusionRecorder, Premiere 2,
etc.) - they all would hang the machine randomly during movie playback.

After some determined hunting, I determined that if I took the Apple CD-ROM init
out of the extensions folder, my movies would play without any problems.  In fact,
I took all the inits and control panels out at one point except Quicktime 1.6.1 and
the CD-ROM init, just to prove that it wasn't a problem caused by another piece of
software (it wasn't).  This situation is quite repeatable: CD-ROM software active
at boot-up= movies hang;  CD-ROM init removed at boot= movies play fine.

Our second 840AV arrived two weeks ago, and it exhibits the same behaviour, but more
so with the MoviePlayer than other players - it crashes very rarely (less than once
a week) when playing movies from other software.  Again, if I remove the CD-ROM init
from the extensions folder, MoviePlayer works fine.

I even had the hard disks swapped between the two machines to determine if the problem
was hardware related.  It doesn't seem to be - after the swap, the newer machine played
up as much as the older machine had been.  This definitely seems to be a software problem.

Has anyone else experienced any similar problems?  I can't believe that I can have
these problems from two out-of-the-box machines without anyone else seeing the same
thing.

BTW - The machines shipped with CD-ROM software version 4.0.2.  I downloaded 4.0.5 from
AppleLink, but this made no difference (in fact, the INIT version in the 4.0.5 distribution
is still 4.0.2).

--

Technical Services Manager            Phone : (003) 243 366
Department of Applied Computing & Mathematics
University of Tasmania at Launceston, Australia

I have been using Quicktime 1.6.1 and the CD-ROM extension, version 4.0.2,
since I got my Quadra 840av over a month ago and I have not experienced
any problems.

-----
Eric Smith


CI$: 70262,3610

I posted the original article describing this problem (840AVs hang when playing
quicktime movies if the Apple CD-ROM software is in the extensions folder
when the machine boots).

I have since had mail from another person outside the US (like me) describing
that he has exactly the same problem on his 840AV.  Another person from
outside the US described a similar problem on an LC.  The responses I have
had from the US indicate no problems.

Anyone from Apple reading?  Is there a chance that there is a problem with
International Systems and QT?

--

Technical Services Manager            Phone : (003) 243 366
Department of Applied Computing & Mathematics
University of Tasmania at Launceston, Australia

Quote:

> Anyone from Apple reading?  Is there a chance that there is a problem with
> International Systems and QT?

I've got an 840 in the UK with QT 1.6.1 and Apple CD-ROM 4.0.2 and have had
no problems playing movies from CDROM or hard-disk. I've had it hang twice
while filesharing though - only solution was to power-off.

--
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