>> There are lots of possibilities for the future. AU are listening to all
>> the ideas.
> Are they?
In my experience they're not listening at all. At least not to emails.
Quote:> How come my emails to them are never answered
Same here. Never received the August 2001 issue. Sent a number of emails to
Quote:> and when I've phoned the person who answers has been non-committal as
> to whether anything can be done - I never did get the CD with the NASA
> planets data on it, despite repeated requests (it was missing from the
> packet when my subscription copy arrived).
> If AU aren't going to answer emails why do they publish email addresses
> at the start of the mag?
Quote:> Do they pay attention to ordinary letters?
Good question. Does anyone know the answer?
Quote:> I don't equate paying-to-download with free-CD either.
Neither do I.
Actually, I'm quite p*ssed. I was rather disappointed with the contents of
the July 2001 CD and when it was time to renew my subscription, I thought
long and hard before I decided to give them one more chance. Ah well, no
such doubts next time...
I don't understand how any company can justify the arrogance of completely
ignoring emailed complaints from their paying customers. Forcing them to
spend more money on something they already payed for doesn't seem like a
decent thing to do either...