My experience with Sylvan has also been bad. They used to send me to a
local junior college for the exams, and THREE times when I showed up, no
one was at the testing lab, and I had to hunt around for 15-20 min to
find someone to call the Director - they then send out a student intern
to supervise the exam. The college also had no maps so you couldn't
find the correct building on the first visit, and if you didn't have a
student parking permit they would tow your car - unless you had enough
quarters to feed a parking meter.
You are right to ask for an objective feedback card - Lotus has NEVER
had such a system for any of their outsourced vendors so their product
managers never are held accountable for measuring the quality of work
provided by the vendors they select.
Sylvan also did not have a website and it took 10-20 minutes on hold to
get them to answer (I am in California). I finally found another local
Sylvan test site that offered Helocopter training and exams, and they
are great and parking is free. I did, however, learn to confirm with
the test site that they are open during the hours I plan for the test,
and that they have a record of my registration.
Complain to a Sr. Manager in Lotus, maybe they are from IBM and will
react to this constant service problem with Lotus specified vendors.
Vance Jochim, CLP
President, Orange County Notes User Group
&My name is DeLano Gordon and I am a Certifed Notes Administrator,
&CNA, Microsoft MCSE, and tried to take the AppDev 2 exam to be a
&Notes Application Developer. I signed up for this exam mid week by
&Sylvan at (1800-745-6887) and they took all my information. However
&I went to the
&testing center on
&Sat. they had no record of me enrolled to take the exam...but they
&my the $90 the day I signed up. Took my money just fine but claimed to
&when I called the following Monday. This is only one of my many
&with Sylvan and their incompetency. I have decided to form a petition
&email it to all the
&major vendors. I am also gonna request that they take a survey of
&certified individuals to find out the level of quality service received
&Sylvan. I would think at
&the very least they would have given individuals a courtesy call. I am
&asking all certified individuals whom experienced problems to please
&me at home at
&name and email address and brief description of your troubles if you
&that I may forward it to Lotus, Microsoft, and Novell.
&-- Thank You
Vance Jochim ("Yokum"), CLP
Remove the XX in the email address to respond (to prevent spam)
Lotus Notes applications consulting on a contract basis.
Orange County, CA
I sympatise with you
I have a Notes server on my local Novell network. We also have our
AS/400 attached to the local network. Over remote lines, I also have
Novell networks attached to their remote controllers.
Has anyone used their AS/400 to route the Notes traffic to another
Novell network? I don't necessarily want to make my AS/400 a Notes
server itself. Would TCP/IP be a possible solution?