I am so accustomed to the trauma of dealing with hardware and software
manufacturers that I am still not certain whether I am dreaming. My Palm 500
suddenly refused to synch for no apparent reason after working perfectly for
3 months.
Shock # 1. I called Palm and got to speak to a human in less than one
minute. The human (Marc) talked me through some tests and a reinstall for
about 20 minutes and concluded that something was wrong with the unit.
Shock #2. A new unit arrived on my desk in 48 hours after I sent back the
defective one.
I feel guilty about the petty complaints I had about the new Palms after an
experience like this. (But the squishy cradle contact still bugs me)