I'm having a problem with my Pilot 5000. In short, sometimes when I try
to use my pilot, it will not recognize any pen touches at all on the
touch screen-- i.e. it is completely unresponsive to any pen touch,
whether it be on the main screen, the grafitti area, or the silkscreeen
buttons (calc, apps, menu, find). There is no response. The power switch
and the utility buttons do work during these episodes. When this first
happened I tried a soft and hard reset-- to no avail. The problem
persisted. Alas, I gave the pilot a small whack on the side and, voila!
it began to work properly again. However, this problem is starting to
occur every time I turn the pilot on now. This pilot has been kept in
mint condition and has never been dropped, crushed, abused, etc, and
therefore must be an intrinsic defect in the unit. What can I do to get
Pilot Support suggested that I try to reseat the memory board, which I
did and which did not help. Any ideas? Thank you very much in advance
for your help.