Very Computer

OK Here are the problems (as described in an email today to

1. I have quicktime 3 installed on my laptop.

2. I decided I wanted to get the latest version (last Tuesday).

3. So I went to your website (last Tuesday) to download it.

4. When I got on the site I followed the links to download the latest
(free) version for the PC. Filled in the blanks and clicked the link to
download. Heh presto I get a requester to enter my name and password to
authenticate the download. But I have not previously been given any name
or password for your site so I do not have either. I scratch my head and
thought...Try again - I did but that didnt work. SOOOO I thought today
....

5. Well I may as well have the pro version anyway. So I fill in the
questionaire for a purchase. Hey presto I get a key number -- but foiled
again - my version 3 does not have the facility to use the key numbers
and I cannot download it because it only can be used to convert the
version that will not download into the pro version!!!

-- SOOOOO

6. Help-- you have got my money but I do not have the software and
cannot seem to find any logical way to get it..

7. BTW I tried to email your webmaster (wednesday) to let him/her know
that there is a problem with downloading quicktime but emails addressed

not (as yet) have a reply.

9. Could you please put an email contact address (for either support or
order queries) on your emailed sales acknowledgement..

I hope you can sort this out PDQ

Many thanks

 S.

 ....

     Getting and installing and using Quicktime has been a hassle for some
time now. My solution was to delete the whole thing and avoid any site which
requires it.

Rubywand

Stingray

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