When you receive a spooler stop unexpectedly message,
information is usually captured to drwtsn32.log file and a
User.dmp file is created.
Default location for these files is:
C:\Documents and Settings\All Users\Documents\DrWatson
To verify location, run Drwtsn32 and check Log and Dump
Drwtsn32.log can be read in Notepad.
The user.dmp file will require a de* and debug
These files can be used to determine the cause of the
spooler issue. Most common causes are corrupt driver or
260142.KB.EN-US How to Troubleshoot Windows 2000 Printing
Microsoft Product Support services can assist with
reviewing the User.dmp and drwtsn32.log files. Support
optins can be selected at: http://www.veryComputer.com/
Microsoft Product Support
>W2K Adv Server w/spk3 print server spooler service keeps
>restarting w/o error. No post hotfix applied.
This month we've migrated some of our servers from NT4 to W2k Domain Controlers.
For so far everything seems to be ok.
Except the print spool service. It frequently terminates and has to be started
again. In the system event log there is this event id: 7031. In the event viewer
application log there are Dr. Watsons as well related to the print spool service.
After starting the service printing is possible again, but the problem is
persistant and anoying, in particular for the clients. Searching the MS knowledge
base and on the www didn't give me any results yet.
What could be the problem and any idea how we can solve this? Thanks in advance.