Unlike some who complain about getting Email support from USR, I got a
speedy reply to my query. Unfortunately the answer was NOT what I wanted
to hear. Below is the response I received, which provides a toll fre way
to check out the modem. I did, and My lines will not support X2.
Southwestern Bell tells me there is nothing they can do. They only
guarantee a 2,400 connection. A data conditioning check of my lines
indicate they are both well above standards. The standards are what
So, I took the modem back and*a refund and am back on an older Hayes
V34. The infoprmation provided by USR is copied below. Hopefully this
will help someone else. As for me, I am not going to sell the house and
move to another area and I can't afford ISDN. So I will stay on line at
28.8 until something better comes along.
I see that you have the Sportster 56k and are inquiring about
connect speeds. First thing to check is that your ISP supports this
Next would be to check your local phone lines to make sure they support
technology (x2 technology requires that there is only 1 analog to digital
conversion in the path of your connection). You can do that by calling our
x2 test line from a terminal program. On the terminal screen, type
ATDT18888779248. Once you connect, type in x2 for your first name, and test
for your last name.
It will then tell you if the phone line you called on is x2
compatible or not. If so, by typing ATI11, you can get your fastest connect
rate, which should give you some indication of the condition of the phone
line (if it's closer to 50k or so, you have pretty good lines; if it's
lower, it reflects the conditions of the line). You will need to type the
ATI11 command after you have terminated the connection, but before you
the program you connected with (or you'll lose the information which is
based on your last call).