USR X2 Support Test Line

USR X2 Support Test Line

Post by retire » Wed, 19 Mar 1997 04:00:00



Unlike some who complain about getting Email support from USR, I got a
speedy reply to my query.  Unfortunately the answer was NOT what I wanted
to hear.  Below is the response I received, which provides a toll fre way
to check out the modem.  I did, and My lines will not support X2.
Southwestern Bell tells me there is nothing they can do.  They only
guarantee a 2,400 connection.  A data conditioning check of my lines
indicate they are both well above standards.  The standards are what
suck.<G>

So, I took the modem back and*a refund and am back on an older Hayes
V34.  The infoprmation provided by USR is copied below.  Hopefully this
will help someone else.  As for me, I am not going to sell the house and
move to another area and I can't afford ISDN.  So I will stay on line at
28.8 until something better comes along.

Dear Richard,
        I see that you have the Sportster 56k and are inquiring about
connect speeds. First thing to check is that your ISP supports this
feature.
Next would be to check your local phone lines to make sure they support
this
technology (x2 technology requires that there is only 1 analog to digital
conversion in the path of your connection). You can do that by calling our
x2 test line from a terminal program. On the terminal screen, type
ATDT18888779248. Once you connect, type in x2 for your first name, and test

for your last name.
        It will then tell you if the phone line you called on is x2
compatible or not. If so, by typing ATI11, you can get your fastest connect

rate, which should give you some indication of the condition of the phone
line (if it's closer to 50k or so, you have pretty good lines; if it's
lower, it reflects the conditions of the line). You will need to type the
ATI11 command after you have terminated the connection, but before you
close
the program you connected with (or you'll lose the information which is
based on your last call).

 
 
 

USR X2 Support Test Line

Post by Shay Colli » Thu, 27 Mar 1997 04:00:00


This is strange, I called the 888 number below, and ran the
test - it said "this phone line not capable of supporting
X2", but I get X2 connections to my ISP all the time.  Maybe
the X2 test is not such a valid test after all.
Shay


says...
[snip]

Quote:>Next would be to check your local phone lines to make sure they support
>this
>technology (x2 technology requires that there is only 1 analog to digital
>conversion in the path of your connection). You can do that by calling our
>x2 test line from a terminal program. On the terminal screen, type
>ATDT18888779248. Once you connect, type in x2 for your first name, and test

>for your last name.
>        It will then tell you if the phone line you called on is x2
>compatible or not. If so, by typing ATI11, you can get your fastest connect

>rate, which should give you some indication of the condition of the phone
>line (if it's closer to 50k or so, you have pretty good lines; if it's
>lower, it reflects the conditions of the line). You will need to type the
>ATI11 command after you have terminated the connection, but before you
>close
>the program you connected with (or you'll lose the information which is
>based on your last call).


 
 
 

USR X2 Support Test Line

Post by John Nav » Fri, 28 Mar 1997 04:00:00


[POSTED TO comp.dcom.modems]


>This is strange, I called the 888 number below, and ran the
>test - it said "this phone line not capable of supporting
>X2", but I get X2 connections to my ISP all the time.  Maybe
>the X2 test is not such a valid test after all.

It is not fully reliable, just a reasonable guess that is sometimes wrong.

--
Best regards,

      28800 Modem FAQ:  http://www.aimnet.com/~jnavas/modem/faq.html

 
 
 

USR X2 Support Test Line

Post by Jim Thoms » Thu, 03 Apr 1997 04:00:00


Shay,

Quote:>>This is strange, I called the 888 number below, and ran the
>>test - it said "this phone line not capable of supporting
>>X2", but I get X2 connections to my ISP all the time.  Maybe
>>the X2 test is not such a valid test after all.

>It is not fully reliable, just a reasonable guess that is sometimes wrong.

We are currently revising our LineTest application to
provide better results. We hope to have this ready later in
the week.

Once the new test is available, I will be sure to make this
information publicly available here in the News Group.

Regards,

Jim Thomsen
Tech Support
Specialist LV4

U.S. Robotics Access Corporation

 
 
 

USR X2 Support Test Line

Post by Jim Thoms » Fri, 04 Apr 1997 04:00:00


Shay/John,

Quote:>>This is strange, I called the 888 number below, and ran the
>>test - it said "this phone line not capable of supporting
>>X2", but I get X2 connections to my ISP all the time.  Maybe
>>the X2 test is not such a valid test after all.

>It is not fully reliable, just a reasonable guess that is sometimes wrong.

We just revised our LineTest utility for accuracy. Please
feel free to check it out. To use this utility, follow the
below instructions.

Regards,

Jim Thomsen
Tech Support
Specialist LV4

U.S.Robotics Access Corporation

x2 LineTest

LineTest is the easy way to confirm that your phone lines
support U.S. Robotics' exciting new x2 Technology for
high-speed Internet downloads.

What You Need

LineTest has only two requirements:

- Any manufacturer's V.34 modem, installed and connected to
a phone line
- Any terminal application (such as Win95's HyperTerminal,
QuickLink II,RapidComm or MacComCenter)

Dialing Into LineTest

First, open a "terminal window" in your communications
software. For detailed instructions, consult your software's
documentation.

Dial this number:

1-888-877-9248

Most communications programs offer the ability to dial from
a "phone book." Alternately, you may send the following
command to your modem:

ATDT1-888-877-9248

You'll be connected to the LineTest system, and asked if
your system supports graphics. Press the 'Enter' key to
proceed. You'll then be prompted for your name. Type in:

Line Test

The LineTest system will perform a series of diagnostics on
your connection, and will inform you of its conclusion.

This Connection Supports x2!

************************************************************

Congratulations - you're in good company. Get ready to step
up to high-speed downloads from the Internet!

To find an x2 retailer near you, check the U.S. Robotics
website at http://www.usr.com.
************************************************************

If x2 Isn't Supported...

Since line conditions can change from call to call, we
recommend that you make several calls to LineTest to ensure
an accurate diagnosis. If you have multiple phone lines
available for use, we recommend that you try calling from
each line.

If multiple calls indicate that your line won't support x2,
keep in mind that telephone network configurations can
change, so your chances of making high-speed connections
may improve over time.

*******************Important Note**********************
We've taken great care to ensure that LineTest reports
accurate results. However, due to the complexity of the
diagnostics LineTest performs, we can't guarantee 100%
accuracy. We'll improve and enhance LineTest as your
feedback rolls in.

 
 
 

USR X2 Support Test Line

Post by Mark Sattle » Fri, 04 Apr 1997 04:00:00



>         I'm glad to see the test line has been revised, the only problem is every
> time I try to dial in I get a taped message from the telco saying that I
> dialed the number wrong. I called the operator, and was told that there is
> a problem with the USR line. I can't connect from here (N.J.)
> --
> =Walt=


Can't connect from Minnesota, either!

Mark

 
 
 

USR X2 Support Test Line

Post by Walt Kaminsk » Sat, 05 Apr 1997 04:00:00


        I'm glad to see the test line has been revised, the only problem is every
time I try to dial in I get a taped message from the telco saying that I
dialed the number wrong. I called the operator, and was told that there is
a problem with the USR line. I can't connect from here (N.J.)
--
=Walt=

 
 
 

USR X2 Support Test Line

Post by Bill M » Sat, 05 Apr 1997 04:00:00




>>         I'm glad to see the test line has been revised, the only problem is every
>> time I try to dial in I get a taped message from the telco saying that I
>> dialed the number wrong. I called the operator, and was told that there is
>> a problem with the USR line. I can't connect from here (N.J.)
>> --
>> =Walt=

>Can't connect from Minnesota, either!

>Mark

Same problem from Pennsylvania (near Philadelphia).

Bill

 
 
 

USR X2 Support Test Line

Post by Larry Crumpacke » Sat, 05 Apr 1997 04:00:00


Yes it has happened to me also, BUT if you keep trying you will get
through!!   I get throught about 1 in 10 times.
Larry in Calif.

 
 
 

USR X2 Support Test Line

Post by Larry Wool » Sun, 06 Apr 1997 04:00:00




>        I'm glad to see the test line has been revised, the only problem is
every
>time I try to dial in I get a taped message from the telco saying that I
>dialed the number wrong. I called the operator, and was told that there is
>a problem with the USR line. I can't connect from here (N.J.)
>--
>=Walt=

>Keep trying.  I got the same message for quite awhile and then got through.

I suspect that so many are trying the number it has screwed up the phone co.
        Larry A. Woolis
 
 
 

USR X2 Support Test Line

Post by Jim Thoms » Tue, 08 Apr 1997 04:00:00


All,

Due to the overwhelming response to the availability of our
Line Test, we are in the process of adding additional phone
lines.  You may currently experience a busy signal ormessage
stating that your call did not go through.  This is a
temporary situation, and we are working to remedy it as
quickly as possible.  

You may also dial our BBS at (847) 982-5092 and follow the
directions I listed in the last post.

Thank you for your patience and sorry for the inconvenience.

Regards,

Jim Thomsen
Tech Support
Specialist LV4

U.S.Robotics Access Corporation



>>        I'm glad to see the test line has been revised, the only problem is
>every
>>time I try to dial in I get a taped message from the telco saying that I
>>dialed the number wrong. I called the operator, and was told that there is
>>a problem with the USR line. I can't connect from here (N.J.)
>>--
>>=Walt=

>>Keep trying.  I got the same message for quite awhile and then got through.
>I suspect that so many are trying the number it has screwed up the phone co.
>    Larry A. Woolis

 
 
 

USR X2 Support Test Line

Post by micha » Tue, 08 Apr 1997 04:00:00





>>>         I'm glad to see the test line has been revised, the only problem is every
>>> time I try to dial in I get a taped message from the telco saying that I
>>> dialed the number wrong. I called the operator, and was told that there is
>>> a problem with the USR line. I can't connect from here (N.J.)
>>> --
>>> =Walt=

>>Can't connect from Minnesota, either!

>>Mark

>Same problem from Pennsylvania (near Philadelphia).

>Bill


I guess Ottawa, Canada is totally out of the question? (same symptoms)