Very Computer

Glenn you said you would shake the tree at Hayes. I am very unhappy with
your company. Why is it taking 11 weeks to receive are modem an why don't
they send me an e-mail message telling me why they have not sent are modem.

A very unhappy customer!!!!

Jack

says...

Quote:>Glenn you said you would shake the tree at Hayes. I am very unhappy with
>your company. Why is it taking 11 weeks to receive are modem an why don't
>they send me an e-mail message telling me why they have not sent are modem.

It's probably in that huge stack I saw on the back dock; the stack that UPS,
FedEx, and the US Postal Service are all refusing to pick up.

--
Glenn Harper
Hayes Online Services

  Web: www.hayes.com               phone: (770) 441-1617
  ftp: ftp.hayes.com                 fax: (770) 449-0087

I also wasn't aware that the US Postal Service was honoring the UPS
picket line.

Fortunately, I traded in an old 1200 baud that I wasn't using, so I'm
not out of commission.  The only thing that's annoying me is that,
with the shipping costs, this trade-in "deal" is quickly being
overtaken by price reductions in the stores.  I certainly hope I get
mine while it's still cheaper than the retail price.
--
John A. Breen         | I teleported home one night with Ron & Sid & Meg.

                      |                            - Douglas Adams

<It's probably in that huge stack I saw on the back dock>

Would you find out from your computer system an see it is one of those on
the dock.

Thanks
Jack

Brian

: >Glenn you said you would shake the tree at Hayes. I am very unhappy with
: >your company. Why is it taking 11 weeks to receive are modem an why don't
: >they send me an e-mail message telling me why they have not sent are modem.

: Their lights are on but nobody's home.
: This is yet more evidence that they don't care about their customers.

Pullllleeeeesssseeee!  Rumors have it that Rockwell is shipping
bad data pumps and UPS is in the midst of its first strike
in their history.  Just how much do you want Hayes to apologize
for others?
--
MHH

Quote:>I don't understand.  If you're referring to the UPS strike, that's
>only been going on for a week and a half (it started the day I sent in
>my modem :).  The subject claims it's been 11 weeks (since he sent in
>his, I assume).

Quote:

>I also wasn't aware that the US Postal Service was honoring the UPS
>picket line.

--
Glenn Harper
Hayes Online Services

  Web: www.hayes.com               phone: (770) 441-1617
  ftp: ftp.hayes.com                 fax: (770) 449-0087

Quote:

><It's probably in that huge stack I saw on the back dock>

>Would you find out from your computer system an see it is one of those on
>the dock.

--
Glenn Harper
Hayes Online Services

  Web: www.hayes.com               phone: (770) 441-1617
  ftp: ftp.hayes.com                 fax: (770) 449-0087

Well, FWIW, I still have not received an RMA# for my uptrade submitted back
in May!!!! I called them after 4 weeks and was told the wait was up to 5-6
weeks. I'm still waiting. However, in the mean time I bought a Supra even
though I may still get the Hayes if they ever decide to send the RMA#.

Good Luck!

Quote:>Well, FWIW, I still have not received an RMA# for my uptrade submitted back
>in May!!!! I called them after 4 weeks and was told the wait was up to 5-6
>weeks. I'm still waiting. However, in the mean time I bought a Supra even
>though I may still get the Hayes if they ever decide to send the RMA

Does anyone know how to cancel my Hayes upgrade order?  I don't see
anything on their web page or in the e-mail they sent me.  I am
concerned because I gave them my credit card number and I fear I may
get charged somewhere down the line if I don't notify them in a timely
manner.

Thanks,

Rob  :-)

Quote:> Just how much do you want Hayes to apologize for others?

Quote:>Does anyone know how to cancel my Hayes upgrade order?  I don't see
>anything on their web page or in the e-mail they sent me.  I am
>concerned because I gave them my credit card number and I fear I may
>get charged somewhere down the line if I don't notify them in a timely
>manner.

I seem to recall that they had told me they would not charge my credit card
until after they had received my old modem and sent out the new Hayes.

Since I have not yet received my RMA#, I am not concerned about trying to
cancel the order since I may still want to take advantage of it. I'll, of
course, keep a close eye on my VISA bill.

Regards,

John Bergmann

When I placed my order I received a reply at the end of which were these
addresses:

Hayes Microcomputer Products, Inc.      WWW: http://www.hayes.com
Voice Support: 770-441-1617                   ftp://ftp.hayes.com
(Mon-Fri, 8AM-6PM, eastern)                telnet://bbs.hayes.com

when I complained about the $15.00 shipping charges.

I would feel free to repeatedly write, call and Email Hayes until you get
a response.  

About credit card charges: it is unlikely that Hayes would charge for
product not delivered.  You can ask the credit card company to withold
payment in the case that a fraudulent charge is posted to your account.

Pardon my rambling.

   CM

: Does anyone know how to cancel my Hayes upgrade order?  I don't see
: anything on their web page or in the e-mail they sent me.  I am
: concerned because I gave them my credit card number and I fear I may
: get charged somewhere down the line if I don't notify them in a timely
: manner.

I called up customer service to cancel (15 minutes on hold...grrr); they
cancelled it, but told me as a side note that they won't charge until the
modem ships, so if you never send in your tradein, you won't get charged.

-dave