The following is just a small part of the several letters that I have
sent to usr over the past 4 months. To data I have not received a
satisfactory answer to any of my questions. You seem to be the only
"live" contact to the USR metropolis. Could you please provide answers
1 - when will rom upgrade be avia?
2 - when if ever will you have comprehensive docs on this modem?
3 - when will you provide a single comprehensive .inf file to use
instead of the 3 that are recomended?
4 - why is it that the internal modems have an extra book (the one on
quicklink) and other stuff and the external does not?
just as an extra - Why dont you guys rearrange your web and ftp site
to place ALL the Relavent files for a specific modem to its Own
then someone just has to go into that dir for all they need to know,
instead of wasting hours scoping out the entire site for files they
At this time there is not an updated release for this modem.
should however be one shortly. If you have any other questions or
please let us know.
USRobotics On-Line Support
The Intelligent Choice In Information Access
______________________________ Reply Separator
Subject: Re: Rule: Re: 0000
Date: 8/5/96 03:14 PM
serial # 0011720052531539
from win 96 modem/ diags / info/
product type us/canada
John R. Long
19126 Bessemer St.
Reseda, Ca 91335-6701
However ever since getting this 33.6 sportster voice, it just locks up
for some time, I have allways thought this to be the isp now I see it
in the news groups that this is a problem with the modem eprom rev.
Please send me the upgrade for mine. 92 mhz dsp and 3/20/96 roms,
external 33.6 voice. I am hearing that a Jim Thomsen there says a
5/20/96 rom is avia.
Also I did not get the green booklet from quicklink in my package
whereas I just recommended and installed an internal 33.6 voice and it
had the green book and what looked like 3 cd's in it.
Please send me what I am missing.
Also when you get the real and comprehensive docs for my modem please
let me know so that I can d/l them. everything that is on your ftp is
dated pre to this modem, ie 8-15-95 etc... I would like to have one
doc that covers this modem and only this modem in it's entirety. not
some of this and get this one too and read this also etc.. I feel that
I should not have to cut and paste the relevant docs together, there
are many others that would like the same thing, why dont you guys do
The manual that came with this 33.6 is the most worthless book I have
seen that comes with a modem. at least the courier v.everything
booklet is comprehensive but that is not what I bought.
Also how about one inf file for win 95 that is specifically tailored
this modem, right now from what I can gather I have loaded mdmusrsp
mdmusrvi and usrwave.inf's in my inf dir and let win 95 do it's thing
but which one is it using? and is it the right one..
> We will need the serial number of your modem and the supervisor/DSP
> date in order to further assist you. You can find the Supervisor/DSP
> date of your modem by typing in ATI7 in a terminal screen such as the
> one provided with quicklink. The serial number can be found on the
> box or on the modem itself. It is on a white barcoded sticker and is
> approximately 16 digits long. As soon as we get your response with
> this information, we will do our best to answer your question or solve
> your problem.
> Thank you
> Best Regards,
> U.S. Robotics On-Line Support
> The Intelligent Choice in Information Access
> AOL Keyword= USRobotics
> CompuServe= GO USROBOTICS
> FTP= FTP.USR.COM
> BBS 847-982-5092
> MACINTOSH BBS 847-676-1598
> Fax On Demand 800-762-6163
> FAX 847-676-7314
> Voice Support
> Sportster 847-982-5151
> Courier 800-550-7800
> Please include all previous messages when responding...