I am curious as to whether others have had negative experiences with
Yggdrasil Computing, or if I am alone in this respect.
I have found, over the last several weeks, that it is utterly impossible
to get any meaningful service from Yggdrasil. I am disappointed in the
extreme, and quickly losing patience.
Here are my experiences:
1) I called Yggdrasil's 800 number, which is listed on the LGX
information sheet as being appropriate for finding "more information".
I had a couple of relatively simple compatibility questions, on which I
needed up-to-date information. I was told that the person on the
line could not answer, nor could they transfer me to someone who could,
but that I should leave my name and number and they would return my call.
I did so, and waited 24 hours. I was not called.
2) I called the 800 number again. I was told, again, to leave my name
and number. I did so, and waited until late evening. I was never
3) I called the 800 number again. This time, I was told something
different. The person at the other end of the line said to call a
*900* number to find the information. I find it unacceptable that I
should have to pay $3/minute to find out the answer to a simple
compatibility question which would determine whether or not I could
purchase a software distribution, so I did not call.
4) I wrote a message to Yggdrasil via e-mail. I got no response. I
wrote another. It has now been about a week and a half since I sent the
original message. I have never received a response to either.
At this point, I found a way to circumvent the compatibility issue which
I was concerned about. Against my better judgement, but because the
Yggdrasil product, from its description, sounded superior to the others
which were avaliable to me, I decided to order the LGX CD-ROM.
5) I called Yggdrasil, and was told that they don't accept Mastercard
or Visa, the two most common credit cards in the United States. I was
told that I could send a check through the mail.
6) I sent a check last Monday. I had assumed that, if they use one-day
shipping on phoned orders, as they advertise, that they would use
one-day shipping after they receive a mailed order, since they charge
the same shipping price. Unless I made a mistake on the order form, I
must be mistaken in this regard, since I have not received a package,
yet. I must excuse this; no place did they promise speedy shipping with
a mailed order. However, what I find extremely annoying is that I
cannot even contact someone at Yggdrasil who can tell me if my order
was received, or whether it has been shipped. I called them yesterday
at 10:00am California time, and was told that the "office" people
weren't in yet, but that they would call me back. It's now been more
than 24 hours.
I may or may not ask Yggdrasil for a refund when and if the CD does
arrive. Regardless, I am most unimpressed, and never intend to do
business with this company again.
Am I unique in these experiences?
Jason DeCaro / The opinions expressed above are
/ reflect the viewpoint of anyone else
"But it's got big teeth!" / at Binghamton University.